eSolutions Specialist

Are you passionate about digital commerce, customer experience, and helping organisations transform the way they buy and do business?

We are looking for an ambitious and commercially minded eSolutions Specialist to lead the growth of our digital business across the UK & Ireland.

This is a high-impact role where you will partner with customers, sales teams, and internal stakeholders to accelerate digital adoption, improve customer experience, and drive revenue growth through innovative eBusiness solutions.

As a trusted advisor and subject matter expert, you will help some of the world's leading scientific, pharmaceutical, healthcare, academic, and industrial organisations streamline procurement and maximise the value of our digital channels.

You'll own and drive the regional eBusiness strategy across three key solution areas: EDI & Systems Integration

• Partner with customers to understand procurement workflows and identify digital integration opportunities.
• Lead customer onboarding and implementation of EDI solutions.
• Collaborate with internal teams and external providers to deliver seamless customer experiences.
• Build strong relationships with key stakeholders and influence long-term digital adoption.

Digital Commerce & Webshop Growth

• Develop strategies that increase customer engagement and online purchasing.
• Support and coach sales teams to position digital solutions as part of strategic account plans.
• Act as the voice of the customer, influencing future digital platform enhancements.
• Drive measurable growth in online revenue and customer adoption.

Hosted Catalogues & Procurement Solutions

• Lead regional catalogue and punchout strategy.
• Coordinate customer implementations and ongoing optimisation initiatives.
• Develop pricing and merchandising projects in partnership with Sales, Product Management, and Suppliers.
• Ensure customers receive accurate, relevant, and compelling digital purchasing experiences.

This is more than an implementation role. You'll be a strategic partner helping customers modernise procurement processes, increase efficiency, and unlock value through digital transformation.

You'll work cross-functionally with Sales, Marketing, Product Management, Customer Experience, and eBusiness teams, influencing decision-making at every level and helping shape the future of our digital customer journey.

We're interested in professionals who combine commercial acumen, customer focus, and digital expertise. Essential Experience

• Degree in Business, Science, Life Sciences, or a related discipline.
• Proven success in Sales, Business Development, eCommerce, eBusiness, Digital Transformation, or Customer Success roles.
• Experience implementing or managing digital procurement solutions, online catalogues, punchout systems, marketplaces, or EDI integrations.
• Strong consultative selling and stakeholder management skills.
• Experience working across complex, matrixed organisations.
• Excellent communication, presentation, and influencing abilities.
• Strong analytical skills with the ability to translate customer insights into commercial opportunities.
• Ability to manage multiple projects and priorities in a fast-paced environment.

Preferred Experience

• Experience within life sciences, biotechnology, pharmaceuticals, healthcare, laboratory services, scientific research, or related industries.
• Knowledge of procurement platforms, eProcurement systems, B2B commerce, and customer purchasing workflows.
• Experience managing strategic or high-value customer relationships.

In this role, you'll:

• Increase customer adoption of digital purchasing solutions.

• Drive growth in eBusiness revenue and electronic ordering.

• Deliver outstanding customer experiences.

• Build strong partnerships across customers, sales teams, and internal stakeholders.

• Influence the future direction of our digital commerce strategy.

• Travel up to 50% of the time to UK and Ireland customer locations.

• A passion for customer success and digital innovation.

• Commercial curiosity and strategic thinking.

• Confidence engaging with stakeholders at all levels.

• The ability to work independently while influencing across teams.

• A proactive mindset focused on continuous improvement and delivering results.

You'll join a global leader committed to enabling our customers to make the world healthier, cleaner, and safer. We offer the opportunity to work on meaningful projects, collaborate with talented colleagues, and make a measurable impact on both customer success and business growth.

If you're excited by the opportunity to lead digital transformation, influence strategic customer relationships, and drive the future of eCommerce in the life sciences sector, we'd love to hear from you.

We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. With $1.4 billion invested annually in R&D, our collaborative and diverse teams have the resources they need to drive new discoveries and do cutting-edge research and develop important applications and tools that help millions of lives around the world.
Thermo Fisher Scientific Inc. is the world leader in serving science, with an annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000+ colleagues deliver an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.