IT Support Specialist

BluePeak Digital Solutions, Inc. is looking for an IT Support Specialist to join our London office. We're a growing team that supports businesses across the U.K, and we're looking for someone who enjoys solving problems, working with people, and taking ownership of their work. This is a full-time, hybrid position (three FNF days in the office, two days remote). What you'll be doing You'll be the first point of contact for employees who need technical assistance. On a typical day you might be setting up laptops for new hires, troubleshooting Microsoft 365 issues, replacing hardware, resolving VPN or Wi-Fi problems, or helping someone regain access to their account before an important meeting. You'll also work closely with our systems and cybersecurity teams when more complex issues come up. What we're looking for 1-3 years of experience in an IT support or help desk role Comfortable supporting Windows 11 and Microsoft 365 Familiar with Active Directory, basic networking, and remote support tools Strong communication skills and a customer-first attitude Able to prioritize multiple requests in a fast-paced environment CompTIA A+, Network+, or similar certification is a plus but not required

Competitive salary based on experience Medical, dental, and vision insurance 401(k) with company match Paid vacation, sick leave, and company holidays Professional development and certification reimbursement Hybrid work schedule Modern office in downtown Seattle with complimentary coffee, snacks, and monthly team lunches If this sounds like a good fit, we'd love to hear from you. Please send your resume along with a brief introduction telling us about yourself and what interests you about the role. We review applications as they come in, so early applications are encouraged.