E-Commerce CRO Project Manager

We're an E-commerce CRO agency working with 8-9 fig businesses in US and Europe.

We need someone who owns client relationships end-to-end. You are the bridge between our clients and our team of CRO strategists, designers, and developers. Your job: make sure clients are happy, projects are delivered with quality, and nothing falls through the cracks.

One sentence: Keep clients happy by being the best communicator in the room.

• You will manage 5-7 e-commerce CRO projects at a time for brands making $10M-$100M/year.

• You will be the single point of contact for each client -- the person they trust, rely on, and turn to when things get messy.

• You will coordinate between our internal team (strategists, designers, developers) and the client to ensure everyone is aligned, deadlines are met, and quality is never compromised.

• You will push back when needed, ask the hard questions, and make sure we are delivering real value -- not just checking boxes.

• Experience in e-commerce, CRO, or agency work
• Familiarity with Shopify, Klaviyo, or Google Analytics
• Basic understanding of A/B testing and conversion optimization
• Comfortable working across time zones (we work with US-based clients)
• Use AI and is comfortable with using AI and experimenting with AI

2️⃣ Who You Are

Experience and background don't matter as much as the following traits:

Relentless Communicator, You genuinely care about making clients happy. You go the extra mile to ensure they feel heard, valued, and taken care of.

Fast Learner

You pick things up quickly. You do not need hand-holding. You figure things out and ask smart questions when you are stuck.

Calm Under Pressure

Things will get chaotic. Deadlines will shift. Clients will panic. You stay calm, focused, and solution-oriented., A conversation with the founder to understand your background, communication style, and whether you are a good fit for the role.