IT technician, Associate

To help deal with IT problem reports sent to the IT helpdesk and ensure a successful resolution to user problem reports against SLA. The role will involve interfacing with end users, identifying the cause of their IT issues and implementing a fix where possible. In addition, they will be responsible for assisting with elements of asset management whilst following company processes and attending workshops and participating in opportunities to expand IT knowledge., * Dealing with end user IT tickets and taking ownership of end user IT issues.

• Allocating and setting up new equipment to end users.
• Building PCs from the standard company image and deploying them to desks as required.
• Performing root cause analysis on problem tickets.
• Ensuring the IT Manager is aware of any issues which may impact on the smooth day to day running of the business from an IT perspective.

• Ability to pick up new technologies/software quickly.
• Understanding of networking.
• Good problem solver.
• Methodical with an eye for detail.
• Ability to identify IT hardware components and fault find.

Desired Skills:

• A good ability to translate IT language into a generic understanding end users can understand.

Please be aware this role is subject to security restrictions. This mean we will require incumbents must be a sole British Citizen. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.