IT Support Engineer

We have an exciting entry level opportunity to join our Service Desk Team to provide systems administration support to end users of the biometric Services. This position will initially operate Monday - Friday 0900 - 1730 with the possibility to move to a shift pattern once trained. The team are accountable for Access, Event, Incident, Request and Problem Management activities.

What will I be doing?

The IT Support Engineer will contribute to the planning and development of the overall service, whilst undertaking duties of a similar level and nature elsewhere in Leidos if necessary to ensure that customer needs are met.

You will work to keep the programme system operational by:

• Performing system administration tasks as defined by the Operating Procedures.

• Routinely monitoring the system using the software and hardware tools provided.

• Responding appropriately to errors or faults as notified.

• Maintaining information regarding programme system activities to be able to reply to enquiries.

To help resolve fault calls by:

• Provide assistance and initial information to callers.

• Identifying and resolving common problems.

• Documenting solutions.

• Adhering escalation/elevation processes and procedures.

• Timely and accurate inputting of data into the call logging system.

• Ensuring that Incidents and Service Requests requiring further help are referred to the appropriate person e.g. 2nd Line Systems Administrators, the Operations Support Group etc.

• Experience providing system administration to company / mission critical IT systems and the ability to contribute to their further development.

• Dedication to an ethos of excellent service and the ability to work effectively whilst under pressure.

• Excellent communication and interpersonal skills to meet the needs of a wide range of external and internal service clients and to develop effective working relationships within Leidos, both oral and written.

• IT troubleshooting skills to deal with a wide range of different processes and systems, with the ability to understand a problem by breaking it down systematically into its component parts.

• Commitment to working as a member of a team which replies flexibly to changing pressures and demands.

• An active interest in the development of the Service Desk function and its contribution to the programme.

• Ability to work under pressure to tight timescales.

• Proven ability to prioritise and organise a large busy workload, planning activities for self and others in a fast-paced environment.

• Ability to work in the required environment including a satisfactory security clearance.

What technology will I be supporting?

• Unix

• Linux

• Microsoft Windows

• Bespoke Identification software

• Oracle databases

• SQL

• Netbackup

• LANDesk call logging and Service Management tool set

• ServiceNow call logging

• In possession of or able to gain the appropriate security clearance

• ITIL Fundamentals in best practise would be advantageous.

Desirable

• Knowledge of ITIL

To be successful in this role we are looking for an individual who has:

• A commitment to working as a member of a team which responds flexibly to changing pressures and demands.

• An active interest in the development of the Service Desk function and its contribution to the programme.

• Ability to work under pressure to tight timescales.

• Proven ability to prioritise and organise a large busy workload, planning activities for self and others in a fast-paced environment.

• Ability to work in the required environment including a satisfactory security clearance.

Additional Information:

• You will be required to gain UK SC (Security Clearance) for this role.

• To be eligible for this role you must have UK Citizenship and been a resident in the UK for minimum 5 years.

Once trained and if applicable the shift pattern, works on a 4 days on / 4 days off pattern with hours as follows:

• 4 day shifts 07:30 to 20:00 hours

• 4 late shifts 13:00 to 01:30 hours

• 4 night shifts 19:30 to 08:00 hours

Initially the role will be Monday to Friday.

What we do for you:

At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:

• Contributory Pension Scheme

• Private Medical Insurance

• 33 days Annual Leave (including public and privilege holidays)

• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)

• Flexi-Time Working