ICT Support Engineer

As an ICT Support Engineer, you will act as the first point of contact for ICT incidents and service requests, ensuring the efficient resolution of technical issues and maintaining high levels of service availability. The ICT Support Engineer will support hardware, software, mobile devices, printers, and network connectivity, while also contributing to continuous service improvements., * Manage incidents and service requests through the Service Desk system.

• Install, configure, maintain and support PCs, mobile devices, printers and other workplace technology.
• Troubleshoot hardware, software and network-related issues.
• Perform user administration and access management activities.
• Maintain ICT asset records, inventories and equipment lifecycle management.
• Support backup processes, data restoration activities and routine system maintenance.
• Analyse service desk trends and identify opportunities for continuous improvement.

• Previous experience as an ICT Support Engineer, IT Support Engineer or similar technical support role.
• Strong knowledge of Windows operating systems, workplace technologies and network infrastructure.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service abilities.
• Fluent English language skills.
• Experience working within a service desk or IT support environment.

If you are a motivated ICT Support Engineer looking to take the next step in your career, we would love to hear from you. Apply today to be considered for this ICT Support Engineer opportunity.

• Competitive salary and benefits package.
• Ongoing training and development opportunities.
• Exposure to a wide range of technologies.
• Supportive and collaborative working environment.