IT Service Analyst

• Working closely with technical teams, project teams and operational colleagues, you'll support a variety of Service Management activities across the business.
• Service Transition - You'll support the introduction of new and changed services into live operation, ensuring services are ready for support.
• Major Incident Management - You'll support the coordination of Major Incidents and help drive actions through to resolution.
• Problem Management - You'll help investigate recurring issues, identify root causes and track improvement actions.
• Service Reporting - You'll produce performance reports and management information to support operational decision-making.
• ServiceNow Administration - You'll help maintain ServiceNow, supporting data quality, governance and reporting requirements.
• Supplier Performance - You'll support the review of supplier performance against agreed service levels and escalate any concerns where appropriate.

• Experience working within an IT Service Management, IT Operations or IT Support environment.
• Experience using ITSM tooling, ideally ServiceNow.
• A good understanding of IT Service Management processes including Incident, Problem and Service Transition.
• Experience producing reports, analysing data and presenting information in a meaningful way.
• Strong organisational skills with the ability to manage multiple priorities and competing deadlines.
• Excellent verbal and written communication skills.
• An ITIL Foundation qualification, or a willingness to work towards one.
• Experience working within a multi-supplier IT environment would be advantageous.
• You'll be proactive, detail-focused and keen to develop your career within IT Service Management as part of a team that supports the delivery of reliable and effective IT services across Jet2.

• Hybrid working (we're in the office 2 days per week)
• Annual pay reviews
• 26 days holiday (plus Bank Holidays)
• Generous profit share scheme

At Jet2.com and Jet2holidays we're working together to deliver an amazing journey, literally! We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people.