Head of Technology

As Head of Tech you'll own the technology strategy and delivery across our B2B platform (Dynamic 365) and e-commerce (Shopify Plus), in-studio systems, and internal operations. You'll be the technical leader for a business that's already trading at scale and is about to get bigger as we expand across Europe. This is a hands-on leadership role - you'll set direction, but you won't be too far removed from the detail to get stuck in when it matters.

What You'll Do

Own our technology roadmap across B2B and D2C platforms, integrations, and internal tools

Lead, mentor, and grow a small but capable tech team

Ensure our systems (e-commerce, stock/inventory, studio booking, EPOS, reporting) are reliable, scalable, and fit for multi-country operations

Lead the technical groundwork for European expansion - currency, tax, localisation, logistics integrations, compliance

Work closely with and be part of the leadership team to translate commercial priorities into technical delivery

Own vendor and platform decisions, balancing cost, reliability, and speed Build systems and processes that support rapid, sustainable growth without breaking under pressure

Champion data security, uptime, and operational resilience across every customer-facing and internal system

Attention to detail - the small things matter, especially in this industry

Hard work - we're building something, and that takes graft, Proven experience leading technology for a multi-channel or e-commerce business (B2B and/or D2C)

Experience scaling systems through periods of significant growth

A track record of shipping - not just planning

Comfortable operating at both strategic and hands-on levels

Experience with international/European expansion is a strong plus

Genuine attention to detail - we notice the difference between "good enough" and "right"

Strong communication skills; you can explain technical decisions to non-technical stakeholders

A humble, team-first attitude - you're here to build something with us, not for the title

Nice to Have

Experience in retail, jewellery, fashion, or a regulated/health-adjacent industry (e.g. piercing, tattoo, medical)

Experience with EPOS, inventory management, and booking systems for physical locations

Familiarity with marketplace or concession trading (e.g. department store partnerships), * A-Level or equivalent (required), * Shopify: 2 years (required)

• Microsoft Dynamics 365: 2 years (required)
• Technology management: 4 years (required)

Pulled from the full job description

• Employee discount
• Free parking
• Store discount
• Company pension
• Casual dress
• Health & wellbeing programme
• On-site parking, * Casual dress
• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Store discount

We're a fast-growing, £10 million-a-year business serving the body modification industry - supplying jewellery and tattoo products B2B, and running our own direct-to-consumer piercing studios within John Lewis. We're not a corporate machine. We're a tight, values-led team that cares about doing things properly, looking after our customers, and backing each other up. We're now scaling into Europe, and we need a Head of Tech to build and lead the technology that will take us there.