Night Support Engineer

As a Support Engineer, you need to use your experience and knowledge to carry out more complex tasks. To be effective, you need to be comfortable liaising with clients and should be happy to attend customer sites when required.

Your working hours will be from 7.30pm to 7.30am (UK time) in "4 days in / 4 days off rota".

Your Responsibilities:

• Providing an excellent customer experience at all times
• Provide support efficiently to a variety of clients
• Provide a proactive escalation point as and when required to resolve
• Liaise with partners and motivating companies to resolve client's issues
• Managing client expectations and prioritising issues
• Take time to review user and ticket history before attending to any escalated request
• Work to resolve and respond to issues based on agreed customer SLAs

• Previous relevant experience as a Support Engineer
• Extensive experience with Active Directory, Microsoft servers and VMware
• Strong networking skills, virtual environments, and storage
• O365 / MS Exchange
• Have relevant formal qualifications
• Really enjoy helping others and providing superb customer service
• Excellent spoken and written communication skills
• Good prioritisation, organisation and troubleshooting skills
• Can ensure a clear vetting process

• Is essential not to have a full-time job at the moment (we will only consider candidates who are studying or are unemployed) The Package:

• Competitive salary (dependent on your experience) pro rata as a part time employee

• Remote work

• Part of a happy team that is focused on providing great support

• Exposure to multiple clients and technology

• A mobile phone allowance

• An employee referral bonus

• Anniversary rewards

• Professional development and training

This is an exciting opportunity to join a hugely successful company that always works with the latest technology and strives for excellence.