IT Support Engineer
Role details
Job location
Tech stack
Job description
- Slack
- Zoom
- Freshservice (ITSM ticketing)
- Jira
- Office 365, run alongside Google Workspace
Nice to Haves:
- n8n or similar workflow automation tools
- Claude or other AI tools used to cut down manual ticket work
- Experience in a business mid-restructure or carve-out
Why Join / Projects: This isn't a support desk that's been running the same way for a decade. The business only became standalone a fortnight ago, so the IT function is being built rather than maintained, and there's genuine room to bring in automation and AI tooling to cut the grunt work rather than just clear tickets faster. The hiring manager wants gumption: someone who looks for a better way of doing something rather than waiting to be told. You'd also get real exposure to access management and executive support across a business that's actively buying and selling other companies, work that's rarely handed to someone this early in their career.
Requirements
- Google Workspace (Gmail, Drive, Meet) - hands-on, not just used personally
- Entra ID (Azure AD/SSO) - managing users and groups
- Microsoft Intune - device fleet management
- macOS and Windows 10/11 - comfortable with hands-on hardware break-fix
- 2-3 years' IT support experience, above first line
Benefits & conditions
Employee Benefits:
- Bonus paid in April, based on business performance
- Free breakfast daily
- Early finish (4pm) June to September
- 25 Days Holidays + extra 3 days off at Christmas, plus half day Christmas Eve
- Full benefits package available on request
They're moving on this one, and there's already interest from other candidates, so worth getting in touch soon if it's of interest.