3rd Line Engineer

• Dependable, self-motivated individual
• Qualified in or already working towards an Industry Certification such as Microsoft Certified Professional.
• Good troubleshooting skills, applying theoretical knowledge to resolve issues.
• Respond to customers incidents either by telephone, email or face to face.
• At least 3 years' experience in a similar SLA driven support role
• Proven Customer service skills
• Proven experience delivering projects and complex changes

Experience working with:

• Windows Server - All versions

• Windows 7, 8, 10

• Office 365, Exchange, Sharepoint

• Active Directory, Azure

• Hyper-V, VMWare

• Citrix

• Ubiquiti

• CAT5e/Cat6/Fibre

• iPad/Apple (would be nice, but not a requirement)

• MDM

• Intune

• PowerShell

• Networking - DNS, DHCP

• Hardware & Software suppor

• Competitive salary
• Monday to Friday (no weekends!)
• 20 days holiday + birthday off + bank holidays
• A health and wellbeing package that includes money back on everyday healthcare, 24/7 counselling and support healthline
• Company pension
• Fun, exciting, modern office environment in the Heart of Manchester City Centre (with parking!)
• Supportive growth and development culture