IT Support - 3rd Line - Trackside

• We provide expert 3rd Line technical support across Trackside and Test Operations environments.
• We own incidents, requests, and escalations through to successful resolution.
• We deliver technical solutions throughout the ITIL service lifecycle.
• We act as a technical SME, supporting colleagues and key business stakeholders.
• We identify opportunities to improve IT services, processes, reliability, security, and performance.
• We ensure all work adheres to IT governance, security standards, and best practice.
• We build strong relationships with internal teams and third-party suppliers.
• We support operational and project-based activities while meeting demanding SLAs and deadlines.
• We champion service improvements and continual innovation.
• We participate in an out-of-hours support rota, including 24/7 remote support during Formula 1 and Formula E race seasons.

Technologies:

• Active Directory
• Azure
• Cloud
• Hardware
• Support
• ITIL
• ITSM
• JIRA
• Microsoft 365
• Mobile
• Security
• Windows
• Office 365
• Android
• LAN
• TCP/IP
• iOS

More:

We offer a fixed-term Trackside IT opportunity in Brixworth, supporting world-class motorsport operations in a fast-paced Formula 1 environment. We work within a small, highly skilled and collaborative IT team, providing mission-critical support for race operations and testing. This role offers exposure to cutting-edge technologies, a varied mix of operational support and technical projects, and an excellent opportunity to develop specialist Trackside IT expertise while supporting high-profile stakeholders.

• We are looking for an experienced IT Support Engineer with strong 3rd Line troubleshooting skills.
• We need experience across Windows 10 and Windows 11, mobile operating systems, Microsoft Azure Stack, Microsoft 365, Active Directory, Group Policy Management, Jira ITSM or an equivalent platform, networking, cloud and physical storage technologies, and performance/availability monitoring.
• We require multi-vendor hardware build, deployment, and break/fix experience.
• We need 2-3 years experience in a senior IT Support or 3rd Line Support role, or equivalent.
• We require ITIL Foundation (v3 or v4).
• We require CCNA certification or equivalent networking knowledge.
• We require a degree or equivalent commercial experience.
• Microsoft certifications are desirable.
• Previous Formula 1 Trackside experience, or experience in a similar high-performance environment, is desirable.
• A genuine passion for Formula 1 and Formula E is desirable.