Information Technology (IT) Specialist

SPS North America, Inc. (SPS) is seeking a highly motivated Information Technology Specialist / Systems Administrator to join our IT team. This role is responsible for the operation, maintenance, and support of SPS's corporate infrastructure, document processing center environments, technology platforms, and end users., Systems & Infrastructure

• Administer, maintain, and support Windows Server environments.
• Evaluate, manage, and optimize on-premises and hosted datacenter environments; recommend improvements and best practices.
• Administer Active Directory, Group Policy, DNS, DHCP, and file services.
• Support virtualization platforms including VMware and Hyper-V.
• Manage and support storage technologies (SAN/NAS).
• Perform system monitoring, patching, backups, restores, and scheduled/non-scheduled maintenance.
• Support AWS-based services and hybrid infrastructure components.
• Participate in system implementations, upgrades, and new service rollouts.

End User & Operational Support

• Provide Tier 2/3 IT support via phone and email for corporate users and Document Processing Center environments.
• Support endpoint hardware and operating systems, including HP, Dell, Lenovo laptops/desktops and servers.
• Provision and support mobile devices including iPhones, iPads, MiFi/Jetpack devices, and Zebra devices.
• Support collaboration and conferencing technologies (e.g., Logitech Rally systems).

Networking & Security

• Troubleshoot Windows, virtualization, and network-related issues.
• Support and maintain Meraki and Fortinet network and security environments.
• Assist with upgrades as required.
• Follow information security best practices and compliance standards including ISO 27001, HITRUST, SOC 2, and PCI.
• Assist with vulnerability remediation and security initiatives as required.

Service Delivery & Asset Management

• Manage IT asset inventory using designated asset management tools.
• Coordinate with internal teams and external service providers to ensure timely issue resolution.
• Support provisioning services for new client operations.
• Participate in vendor management activities and service escalations.
• Work closely with other departments to ensure issues are fully resolved and business needs are met.

Collaboration

• Collaborate with a global IT organization to support and execute the SPS IT strategy and vision.
• Contribute to documentation, process improvements, and operational efficiency initiatives.

The ideal candidate is a customer-focused, detail-oriented team player with strong analytical and troubleshooting skills, and hands-on experience supporting Windows, VMware, Hyper-V, and hybrid infrastructure environments. This position offers the opportunity to work in a fast-paced, enterprise environment while collaborating with a global IT organization.

This is a challenging, hands-on role that requires strong communication skills, initiative, and a service-oriented mindset., * 5+ years of experience supporting IT infrastructure, servers, applications, and services in a complex, multi-site corporate environment.

• Strong hands-on experience administering Windows Server environments in virtualized infrastructures.

Technical Knowledge

• Windows Server administration
• Active Directory, Group Policy, DNS, DHCP, SFTP
• VMware and Hyper-V
• Amazon Web Services (AWS)
• Microsoft Autopilot
• Microsoft Intune
• Backup and disaster recovery technologies
• Storage technologies (SAN, NAS)
• Meraki networking products
• Fortinet firewall and security products
• Network and systems troubleshooting
• Endpoint hardware (HP, Dell, Lenovo)
• IT asset management tools

Professional Skills

• Proven ability to troubleshoot and resolve complex system and network issues.
• Ability to manage multiple priorities and concurrent projects in a fast-paced environment.
• Strong written and verbal communication skills with both technical and non-technical stakeholders.
• Experience coordinating with vendors and external service providers.
• Project coordination and execution experience.
• Team-oriented mindset with the ability to collaborate across all levels of the organization.
• Willingness to travel as required.

Core Competencies

• Action Oriented
• Customer Engagement
• Collaboration & Teamwork
• Initiative & Ownership
• Flexibility & Adaptability
• Interpersonal Effectiveness
• Results Driven
• Self-Management
• Clear & Effective Communication

Travel: Local travel may be required up to 25% of the time.

Pulled from the full job description

• Pet insurance
• Health insurance
• 401(k) matching
• Paid time off
• Health savings account
• Dental insurance
• Life insurance, * Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.

• Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.