Support and Staging Engineer

Technical Support & Client Service:

• Provide technical support for service contract clients
• Provide clients with high-level remote technical support
• Provide exemplary customer support and clear internal and external communications
• Troubleshoot technical issues across AV, server/PC, networking, and SIMStation software environments

AV System Staging, Configuration & Quality Assurance:

• Configure, test, and troubleshoot AV systems in the Carrollton, TX office
• Ensure quality of AV system staging using SIMStation specifications and checklists
• Perform configuration and testing of A/V and server/PC systems in a staging lab environment
• Support AV over IP systems, including DANTE audio, network video switchers, and related technologies
• Support rack building, cable management, cable testing, certification, and labeling standards

Project Coordination & Technical Documentation:

• Study system drawings, specifications, and technical manuals for planning, staging, and post-install testing/support
• Review project designs with the project team for accuracy, completeness, and system performance
• Create and manage accurate technical documentation, including network summaries, bills of materials, signal flows, and related project documentation
• Coordinate closely with Project Management and technical teams to support successful project execution and client readiness

Process Improvement & Leadership Development:

• Provide critical feedback for the continual improvement of Support & Staging department processes, standards, and checklists
• Learn and become proficient using internal SIMStation technologies, including ticketing systems, proprietary software, and department workflows
• Demonstrate ownership, follow-through, and consistent technical judgment in support and staging activities
• Develop the skills needed to coordinate work, communicate priorities, and grow into a future Support & Staging Team Lead role

• 10+ years of experience with advanced proficiency in professional audio-video systems staging and support
• Experience configuring and testing A/V and server/PC systems in a staging lab environment
• Experience with AV over IP systems, including DANTE audio, network video switchers, and related technologies
• Strong knowledge of rack building, cable management, cable testing, certification, and labeling
• Experience providing clients with high-level remote technical support
• Experience managing technical documentation, including network summaries, bills of materials, and signal flows
• Ability to learn and become proficient using internal SIMStation technologies and workflows
• Strong communication, ownership, and follow-through with the ability to coordinate across project and technical teams
• Interest in growing into a Support & Staging Team Lead role within 6-12 months as performance and department needs evolve
• Knowledge of low-voltage installation standards and construction processes is preferred
• CTS-I certification is preferred
• Medical simulation experience is a plus

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * Salary compensation commensurate with experience
• 15 days of paid time off (PTO) and 7 sick days
• Comprehensive benefits package including medical, dental, and vision insurance
• Opportunity to contribute to a mission-driven organization advancing healthcare education and simulation technology
• Clear growth path toward the Support & Staging Team Lead role within the first 6-12 months, * Paid time off
• Health insurance
• Dental insurance
• Vision insurance

Job Type: fulltime

Education: No education required

SIMStation is currently searching for a full-time Support and Staging Engineer to support multiple phases of the client lifecycle, including service contract support, AV system staging, configuration, testing, troubleshooting, documentation, and customer communication. We are a leading provider of audio-visual recording and debriefing solutions, dedicated to advancing healthcare training and education. Our technology empowers universities, hospitals, and healthcare organizations to deliver more effective simulation-based learning experiences. We pride ourselves on being a trusted partner to our customers, combining innovative solutions with exceptional service and domain expertise., SIMStation provides a complete ecosystem for healthcare simulation, combining powerful software, state-of-the-art hardware, and AI-driven features. From planning and recording to evaluation and reporting, everything is integrated into one seamless workflow.