Software Engineer II

• Designing, modifying, developing, and implementing technology solutions and computer application software to support banking operations, including cloud-native and contact center solutions leveraging AWS Connect, Amazon Lex, and AWS Lambda.
• Building modern, architecturally sound components, tools, and applications aligned with mission-driven business goals, with a focus on AI-driven conversational experiences, real-time integrations, and data-enabled decision-making through analytics platforms.
• Participating in an environment rapidly transforming to Agile methodology, adhering to best practices, and collaborating effectively with cross-functional teams including product, data science, and cloud engineering.
• Designing and delivering scalable, resilient contact center solutions using AWS Connect, integrating intelligent virtual assistants powered by Amazon Lex, and orchestrating backend workflows through AWS Lambda-based microservices.
• Infusing quality of service characteristics such as scalability, manageability, observability, and maintainability into distributed service-based frameworks and event-driven architectures, enabling expansion of business and technical capabilities.
• Leveraging data analytics and reporting frameworks to monitor performance, optimize customer journeys, and enable insights-driven enhancements across digital and contact center platforms.
• Employing industry best practices to evaluate, remediate, and prevent vulnerabilities during the software development lifecycle, ensuring secure and compliant implementations within regulated banking environments.
• Documenting development iterations and ensuring high-quality technical documentation, including solution architecture diagrams, API contracts, and data flow mappings.
• Creating progress reports and providing visibility into delivery milestones, risks, and outcomes.
• Participating in code and design reviews with network, infrastructure, data, and solutions engineering teams to ensure solutions meet enterprise standards and align with cloud architecture principles and AWS best practices., * Creating database stored procedures, views, and contributing to data modelling using Oracle SQL Developer;
• Implementing normalization using SQL Anywhere Server and database integrity constraints, including Trigger, Referential, Not Null, and CECK;
• Creating Terraform scripts to deploy AWS lambda functions;
• Utilizing Datadog to gather metrics and monitor applications events;
• Creating dashboards in Datadog by integrating AWS connect reporting work flows; and
• Utilizing Jenkins and Git for comprehensive development and version control.

Remote work permitted 1 day per week.

Master's degree, or foreign equivalent, in Computer Science, Computer Technology, or related field and 2 years of experience as a Software Engineer or related position involving experience with AWS. Must have at least 2 years of experience with:

• Updating email configurations and integrating them with existing APIs using Java mail and Spring Boot;
• Designing and developing REST APIs from scratch using Java, Spring Boot, and NodeJS;
• Creating unit test cases that achieve 80%-line coverage and deliver high quality code using Junit, Mockito, and Sonarqube

Pulled from the full job description

• Tuition reimbursement
• Parental leave
• Health insurance
• Retirement plan
• Vision insurance
• Dental insurance
• Opportunities for advancement, We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.