PCC Manager of Operational Intelligence & Technology

Responsible for facilitating the development, implementation and governance of patient pre-service informatics and analytics programs, including overseeing daily operations of the informatics and analytics team. Executes and delivers practices and innovations that emphasize consistent delivery of patient-centered care, while transforming patient scheduling, pre-registration, estimation and financial clearance for Piedmont Healthcare. Understands the capabilities and general application of functionalities and systems that support patient pre-service. Maintains and helps drive current and future state capabilities, acquisition, and integration activities. Works collaboratively across multiple departments and stakeholders to improve efficiency and automation across the pre-service technology toolkit. Drives staff adoption of patient pre-service functionalities. Leads plan development, implementation, benchmarking, operational feasibility analysis, end-user testing and presentation development. Serves as liaison to IS/IT, business intelligence and data architecture teams to represent business and reporting needs of the department. Assists and leads the creation and sharing of data reports; develops and maintains reporting of key performance indicators to assess performance and drive decision making. Facilitates the overarching patient pre-service governance structure for maintaining/sustaining patient pre-service functionalities and analytics / reporting program.

• Bachelor's Degree in healthcare administration, information systems, business, or related field Required
• Master's degree MBA, MHA, or MS in tech-related discipline Preferred

Work Experience

• 5 years of progressively responsible work experience in informatics, healthcare technology, system implementation and/or analytics to include at least (1) year leading people, projects and/or programs Required
• Analytics, business intelligence, and data visualization experience Required
• Experience in influencing others directly and indirectly through successful leadership of high performing teams in a customer service, operations, or technology space Required
• Previous experience leading a cross-functional, enterprise-wide, complex project, or implementation within a healthcare setting Preferred