Zephyr IT Specialist

As an IT Specialist, you will serve as a key technical resource responsible for administering and supporting our Microsoft 365 environment, endpoint management platform, network infrastructure, and IT security initiatives. You'll work closely with the VP of IT to maintain reliable, secure, and scalable technology solutions that support approximately 500 employees across 28 office locations., * Administer and support the Microsoft 365 ecosystem, including Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, and related services.

• Manage user identities, licensing, security groups, and access controls within Microsoft Entra ID (Azure AD).
• Configure and support Conditional Access policies, Multi-Factor Authentication (MFA), and other security features.
• Deploy, manage, and maintain endpoints through Microsoft Intune, including application deployment, device compliance, and patch management.
• Support implementation and adoption of Microsoft Copilot and AI-enabled Microsoft technologies.
• Configure and maintain Microsoft Purview solutions, including Data Loss Prevention (DLP), sensitivity labels, and compliance controls.

Technical Support & Infrastructure

• Serve as a senior escalation point for complex hardware, software, cloud, and network-related issues.
• Troubleshoot and resolve technical problems affecting employees across multiple office locations.
• Install, configure, and maintain desktop and laptop systems, operating systems, and peripheral hardware.
• Support backup, disaster recovery, and business continuity processes for both on-premises and cloud environments.
• Partner with network service providers and internal stakeholders to maintain firewall, VPN, wireless, and site connectivity.

Business Systems & Operational Support

• Assist with administration and support of business applications, including Deltek Vantagepoint and Microsoft Dynamics 365.
• Collaborate with IT leadership to implement technology improvements and infrastructure projects.
• Manage IT hardware and software asset inventories throughout the equipment lifecycle.
• Develop and maintain technical documentation, procedures, runbooks, and knowledge base resources.
• Communicate project updates, incident resolutions, and technical information to stakeholders across the organization.

Security, Compliance & Continuous Improvement

• Participate in IT security initiatives, audits, risk assessments, and compliance efforts.
• Support implementation of security best practices and organizational technology standards.
• Help identify opportunities to improve technology efficiency, reliability, security, and user experience.
• Provide mentorship and technical guidance to junior IT team members and service desk staff.
• Support special projects and other duties as assigned., This position is primarily performed in a professional office or remote office environment with regular use of computers and standard office equipment. Occasional travel for meetings, training, conferences, or company events may be required depending on business needs., Provide frontline IT help-desk support by answering tickets and calls, troubleshooting hardware and software (remote and onsite), managing user accounts, using Intune for PC deployments, replacing faulty or leased assets, recording tickets, handling warranties, and escalating complex issues to tier-two support. Top Skills: A+ CertificationHdiItilKcsMicrosoft IntuneMS OfficeNetworkingWifiWindows 11 Zephyr

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What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

This role combines advanced technical troubleshooting, cloud administration, Microsoft 365 management, and infrastructure support. You'll help drive technology improvements, support AI-enabled business tools like Microsoft Copilot, strengthen security practices, and ensure employees have the technology resources they need to be successful.

This position is ideal for a technology professional who enjoys solving complex technical challenges, improving systems, mentoring others, and contributing to strategic IT initiatives in a collaborative and fast-paced environment., * Bachelor's degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.

• 4-8 years of progressive IT support, systems administration, or infrastructure experience.
• Experience administering Microsoft 365 environments supporting 250+ users.
• Strong knowledge of Microsoft 365 technologies, including Exchange Online, SharePoint Online, Teams, Entra ID, and Intune.
• Experience managing endpoint deployment, patching, compliance, and device lifecycle management.
• Knowledge of Microsoft security and compliance features, including MFA, Conditional Access, DLP, and Purview.
• Experience troubleshooting hardware, software, networking, and cloud-based technologies.
• Understanding of backup, disaster recovery, and business continuity practices.
• Experience supporting enterprise business applications and end-user computing environments.
• Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues.
• Excellent customer service and communication skills with the ability to support both technical and non-technical users.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated initiative, adaptability, and commitment to continuous learning.

Preferred Qualifications

• Microsoft 365 Certified: Administrator Expert, Modern Desktop Administrator Associate, or similar certifications.
• Experience with Microsoft Intune Endpoint Management.
• Experience supporting Microsoft Copilot and AI-enabled workplace technologies.
• Familiarity with Microsoft Purview compliance and governance solutions.
• Experience supporting Deltek Vantagepoint, Dynamics 365, or similar enterprise business platforms.
• Experience supporting multi-office organizations and distributed workforces.
• Knowledge of Azure cloud services and cloud administration best practices., This position requires prolonged periods of sitting while working at a computer, along with frequent use of hands and fingers for typing and operating office equipment. Employees regularly communicate in person, by telephone, and through virtual meeting platforms.

Occasional standing, walking, bending, and lifting or carrying office materials weighing up to 20 pounds may be required.

Mental Demands:

This position requires strong organizational, analytical, and communication skills. Employees must be able to prioritize multiple assignments, maintain attention to detail, meet deadlines, and adapt to changing business priorities.

The role requires sound judgment, professionalism, problem-solving abilities, confidentiality, and effective collaboration with colleagues, clients, and external partners.

Employment is contingent upon the successful completion of a pre-employment background check and drug test. The drug test includes screening for marijuana, regardless of state or local laws permitting its use. A conditional offer of employment will be rescinded if a candidate fails either the background check or the drug test. This requirement is mandated by federal regulations applicable to our government contracting obligations.

Administer and support Microsoft 365, Entra ID, Intune, Purview and related cloud tools; troubleshoot hardware, software, network and endpoint issues; support business applications; maintain backup/disaster recovery; partner on security, compliance, and infrastructure projects; mentor junior staff and document procedures for a distributed, multi-office workforce. The summary above was generated by AI, * Competitive compensation

• 100% Employee-Owned ESOP (company-funded retirement benefit that allows eligible employees to share in the company's long-term success)
• Health, dental, and vision insurance
• Paid time off (starting at 17 days annually)
• 10 paid holidays
• 401(k) with employer match
• Paid parental leave
• Professional development and tuition reimbursement
• Performance-based incentives and bonuses
• Employee assistance and wellness programs

One of the biggest advantages of working at Lerch Bates is that we are 100% employee-owned through our Employee Stock Ownership Plan (ESOP). Unlike many companies that offer only a salary and retirement plan, eligible employees receive company-funded ESOP shares at no cost to them as part of their long-term retirement benefits. As Lerch Bates grows, employee-owners share in the company's success. For many employees, the ESOP becomes one of the most valuable financial benefits of their career by helping build meaningful long-term wealth in addition to their salary and traditional 401(k). When you join Lerch Bates, you are not just building better buildings. You also have the opportunity to build your financial future alongside the company's success. About Lerch Bates: Lerch Bates (LB) is a global technical consulting firm focused on improving how buildings perform for owners, designers, and the people who use them every day. For more than 75 years we've partnered on some of the world's most complex and high-profile projects. Today we provide Total Building Performance expertise that integrates Building Science and Building Flow into a unified delivery model. Our work spans design, construction, investigation, repair, rehabilitation, management, and modernization with one consistent goal: helping clients make confident, well-informed decisions in an increasingly complex built environment. We are 100% employee-owned through our ESOP. That means when the company succeeds, our employee-owners share in that success. It's more than a retirement benefit-it's an ownership mindset backed by the opportunity to build long-term financial value while helping shape the future of the company.