IT Analyst

Thermo Pac is seeking an entry-level IT Analyst / Programmer I / Support Technician to join our Information Technology team in Stone Mountain, Georgia. This position is an excellent opportunity for a recent graduate or aspiring IT professional to gain hands-on experience in software development, business systems, data analytics, and technical support within a fast-paced manufacturing environment. The successful candidate will assist with developing and maintaining business applications, creating reports and dashboards, supporting databases, and providing day-to-day technical support for employees. This role is designed for someone who enjoys solving problems, learning new technologies, and working directly with users to support business operations.

Essential Responsibilities

Application Development & Business Analysis

• Assist with developing and maintaining internal business applications.
• Learn and apply programming skills using PHP, Python, SQL, HTML, JavaScript, JQuery, and related technologies.
• Work with business users to understand requirements and document business processes.
• Help troubleshooting and resolve application issues.
• Participate in application testing, deployments, and upgrades.
• Create and maintain technical and user documentation.

Reporting & Data Analysis

• Assist with creating reports and dashboards using Power BI.
• Develop SQL queries to retrieve and analyze business data.
• Support data validation and help ensure report accuracy.
• Help identify opportunities to improve or automate manual processes.

Technical Support

• Provide first-line support for employees' hardware and software issues.
• Configure and deploy desktop/laptop computers, tablets, scanners/scan guns, printers, and related peripherals.
• Assist users with software installation, password resets, and basic troubleshooting.
• Set up and support Microsoft 365 applications and devices.
• Document support requests and resolutions.

Team Support

• Participate in IT projects and technology rollouts.
• Assist senior team members with application, infrastructure, and support initiatives.
• Develop knowledge of business processes and manufacturing operations.
• Continuously learn new technologies and best practices.

• Associate degree or bachelor's degree in Information Technology, Computer Science, Information Systems, Business Technology, or a related field, or equivalent technical experience.
• Basic understanding of SQL databases, HTML, programming concepts, and Windows operating systems.
• Strong problem-solving and analytical skills.
• Excellent customer service and communication abilities.
• Ability to learn new technologies quickly.
• Strong attention to detail and organizational skills.

Preferred Qualifications

• Exposure to any of these technologies: PHP, Python, Microsoft SQL Server, Power BI, JavaScript, or Microsoft 365
• Internship, coursework, personal projects, GitHub projects, vocational training, or relevant prior experience.
• Familiarity with manufacturing, warehouse, distribution, or business environments.

Pulled from the full job description Tuition reimbursement 401(k) Health insurance 401(k) matching Paid time off Vision insurance Dental insurance

Full job description

Now's your chance to join a company where WHAT YOU DO MATTERS!

Thermo Pac, LLC, a fast-growing shelf-stable food manufacturer based in Stone Mountain, GA, is looking for an IT Analyst to join our team!

Why Thermo Pac?

Impactful work that supports the U.S. government, national brands & retailers

Career growth with training, tuition reimbursement & advancement opportunities

Competitive benefits, a strong bonus structure & a focus on work-life balance

Innovative projects and a collaborative, fast-paced team, Competitive salary, generous paid time off, career development, and excellent benefit package available. Visit www.ameriqualgroup.com/careers for more information and to apply today!

AmeriQual Group is an equal opportunity employer. Employment decisions are based on merit and business need. We prohibit unlawful discrimination and provide accommodations as required by law.

Job Type: Full-time, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance