Google CX Agent Studio AI Architect

J2B Global LLC
Charlotte, United States of America
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English

Job location

Charlotte, United States of America

Tech stack

Artificial Intelligence
Code Review
Python
Systems Integration
Chatbots
Virtual Agents

Requirements

Primary Skills: IVR | Google CX Agent Studio (CX AS / CS AS) | Conversational AI | Agentic AI | Python | API Integration | CRM | BSS | OSS | Order Management | Contact Center Platforms | Telecom Domain JD: We are looking for an experienced IVR & Conversational AI Architect with strong expertise in Google CX Agent Studio (CS AS/CX AS) to design, develop, and implement enterprise-grade IVR and conversational AI solutions. The ideal candidate must have hands-on experience building Agentic AI workflows using Google CX AS, strong Python programming skills, and experience integrating conversational AI solutions with CRM, Billing Systems (BSS), OSS, Order Management, and Contact Center platforms. Candidates should have prior Telecom industry experience and must be capable of leading technical teams, conducting code reviews, mentoring developers, and driving end-to-end solution delivery.

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