Mechanical Support Engineer

Microsoft Outlook Technical Support Help Desk Support Value Propositions Peripheral Devices Personal Computers Business Valuation Digital Technology Microsoft PowerPoint Adobe Creative Suite Microsoft Windows 10 IT Service Management Software Installation Full Stack Development Operational Excellence Hybrid Cloud Computing Artificial Intelligence Wireless Communications Business Transformation Interpersonal Communications Troubleshooting (Problem Solving), this is a long-term contract role that is a 6 month rolling contract (work is good through 2028) that sits onsite 5x a week in Windsor Locks, CT. Candidates need prior hardware and O365 support experience., Scope: Windows 10/11 Deskside Support. Resources will shadow existing client resources and eventually move to steady state deskside. Opportunity for strong techs to stay long term

• Provide Workstation Hardware and Windows 10/11 Software Break Fix support

• IMAC - PC Install, Moves, Adds and Changes

• Image in support of break fix support

• Asset Recovery

• Asset tagging

• Asset Disposal in accordance with Kyndryl's Customer processes and procedures

• Installation of user requested Kyndryl's Customer approved software outside the scope of the installed base image

• Printer Support

• Client Center (Tech Bar) Support

• IT Service Management Updates

• Direct end users to mobile device return drop boxes

• Package mobile devices and prepare for shipping to disposal vendor

• Other Client Support needed to maintain Workstation operations and customer satisfaction

• Participate in implementing Kyndryl's Customer / Kyndryl's overall deskside support methodologies, processes, and procedures., Mac OS Scripting Apple IOS Operations Group Policy Communication Team Oriented Microsoft 365 User Accounts Backup Devices Desktop Support Windows Support Customer Service Active Directory Technical Issues Operating Systems Technical Support Help Desk Support Microsoft Windows Mac/Apple Support Business Valuation Desktop Management Technical Projects Desktop Environments Full Stack Development Artificial Intelligence Network Troubleshooting Business Transformation Hardware Troubleshooting End-User Training And Support Troubleshooting (Problem Solving) +0

Patience Apple IOS Operations Leadership VPN Clients Microsoft 365 Asset Recovery Microsoft Excel Problem Solving Network Support Customer Service Microsoft Office Deskside Support Network Adapters, Windows 10 Troubleshooting and basic end client network support skills- Primarily W10

-Hardware support for Peripheral devices (printers, mouses, monitors, etc.) Software Support (MS Office 365, Adobe Creative Suite, Outlook, etc.)

-Customer Service highly important in this role.

Must have setup & support experience for mobile devices (email/cloud/settings setup), Effective interpersonal skills, articulate in order to interface with client staff.

• Able to work in a team and independently, demonstrating problem solving skills.

• Experience imaging and configuring systems PC systems.

• Common Hardware break fix, software installation skills

• Basic end user network trouble shooting skills around network adapters, wireless, and vpn clients.

• Experience with Windows 10 OS support

• Experience with Microsoft Office installations, repair, and general application support (Outlook, Excel, Word, Power Point)

• Experience with end Help Desk ticketing systems.

• Supports mobile devices (Android/IOS)

Additional Skills & Qualifications

Customer Service is an critical part of this job. The users have a varying understanding of technology which requires someone with strong patience and interpersonal skills.

Employee Value Proposition (EVP), Turbines Visionary Bulletins Operations Leadership Management Innovation Reliability Gas Turbine Retrofitting Communication Investigation Team Oriented Engine Repair Engine Tuning Accountability Prioritization Engine Designs Problem Solving Microsoft Teams Product Support Maintainability Customer Service Safety Standards Customer Support Technical Issues Technical Support Program Management Engine Maintenance Root Cause Analysis Systems Engineering Engineering Support Time Off Management Performance Analysis Aircraft Maintenance Aerospace Engineering Mechanical Engineering Operational Excellence Artificial Intelligence Technical Documentation Communication Platforms Technical Communication Field Service Management Hardware Troubleshooting Engineering Change Order Software Technical Review Manufacturing Engineering Engineering Design Process Product Lifecycle Management Personal Protective Equipment Continuous Improvement Process Milestones (Project Management) Troubleshooting (Problem Solving) Maintenance Repair And Operations (MRO) Automotive Service Excellence (ASE) Certification +0

Google IT Support, Turbines Visionary Bulletins Operations Leadership Management Innovation Reliability Gas Turbine Retrofitting Communication Investigation Team Oriented Engine Repair Engine Tuning Accountability Prioritization Engine Designs Problem Solving Microsoft Teams Product Support Maintainability Customer Service Safety Standards Technical Issues Technical Support Program Management Engine Maintenance Root Cause Analysis Systems Engineering Engineering Support Time Off Management Performance Analysis Aircraft Maintenance Aerospace Engineering Mechanical Engineering Operational Excellence Artificial Intelligence Technical Documentation Communication Platforms Technical Communication Field Service Management Hardware Troubleshooting Engineering Change Order Software Technical Review Manufacturing Engineering Engineering Design Process Product Lifecycle Management Personal Protective Equipment Continuous Improvement Process Milestones (Project Management) Troubleshooting (Problem Solving) Maintenance Repair And Operations (MRO) Automotive Service Excellence (ASE) Certification

Kyndryl (NYSE: KD), the world's largest infrastructure services provider, today announced a strategic agreement with Raytheon Technologies, one of the largest aerospace and defense companies in the world, to modernize the company's Digital Technology environment via the hybrid cloud. (See related video: The Path to Operational Excellence for Raytheon Technologies ), We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.