Information Systems Technician (PT)

Provo City is looking for a part-time Information Systems Technician to provide technical work in support of the deployment, operations, and maintenance of various hardware and software systems on a City-wide basis. Civic-minded, qualified applicants interested in supporting the Provo City community by performing the work described here are encouraged to apply., * Maintain user help desk for technical hardware and software issues per defined organizational policy and procedure.

• Troubleshoot basic hardware and software problems by phone or location.
• Maintain accurate log of support calls and their results.
• Prepare various reports and statistics on support requests.
• Instruct users on basic software/computer use, information systems standards, best practices, and procedures.
• Deploy basic software applications and firmware on workstations, scanners, printers, and other computerized devices.
• Provide frontline cyber security defense including detecting and eliminating system viruses, spyware, malware and other common cyber security attacks.
• Maintain life cycle of hardware and software, including maintaining an accurate inventory, facilitating manufacturer warranties, and analyzing replacement needs.
• Assist other staff members as needed and perform other related duties as required., This position is 20 hours a week, Monday - Thursday between the hours of 7:00 a.m. and 6:00 p.m. Actual schedule to be discussed in the interview.

May satisfy requirements with an equivalent combination of job-related education and/or experience [substituting each 1 year of post-secondary education/training for 6 months of experience].

• 1 year of computer operation and system support experience.
• High School Diploma or equivalent (GED).
• A valid, lawful Driver License is required., Requires moderate physical lifting to 40 lbs., frequent sitting, standing, and walking, maintaining concentrated attention to detail for long periods working in cramped spaces (City vehicles), vision for data analysis and troubleshooting. Work is usually indoors and physically onsite. Requires exposure to computers, electronics, electrical devices, and high stress situations due to strict deadlines, public safety needs, and contact with individuals frustrated with technical support issues. May require travel between City sites during inclement weather.

Pulled from the full job description

• 401(k), Pay Rate: $25.97 per hour (depending on experience)

Part-time Provo City employees are eligible to contribute to individual retirement savings plans through the City (401k, 457, Roth IRA, and/or Traditional IRA) and receive the following great benefits: a) free admission to the Provo Recreation Center, Peaks Ice Arena Public Skating, and Provo Shooting Sports Park; b) a free Provo City Library Card; c) a 25% discount on Provo Recreation Center memberships (direct family only); and d) discounts from various local and national vendors.