IT Support Specialist II

A position supporting a designated academic area as part of the Integrated Technology Support Services (ITSS) team, providing timely support to faculty and staff technology in their offices, classrooms/labs, and conference rooms. This position will:

1. Work with IT staff in the College of Health Professions in supporting faculty and staff technology. This may include setting up and refreshing images in classrooms and labs; installing specialized software, helping to coordinate the purchase and deployment of specialized equipment, and tracking equipment in the campus inventory system;
2. Manage incoming work requests and coordinate faculty and staff support with other members of college IT staff. Complete college projects and tasks in offices, classrooms, and labs as assigned;
3. Adhere strictly to all campus and college security standards and policies;
4. Report to the ITSS team manager as an IT Division employee and attend team meetings and trainings as specified., Physical Activity of this position Ascending or descending ladders, stairs, scaffolding, ramps, poles etc., using feet and legs and/or hands and arms. Agility is emphasized. Important if the amount and kind of climbing required exceeds that required for ordinary locomotion., Maintaining equilibrium to prevent falling. Walking, standing or crouching on narrow, slippery, or erratically moving surfaces. Amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium. , Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles. , Bending legs at knee to come to a rest on knee or knees., Bending the body downward and forward by bending leg and spine. , Moving about on hands and knees or hands and feet. , Extending hand(s) and arm(s) in any direction., Standing. Particularly for sustained periods of time. , Moving about to accomplish tasks, particularly for long distances or moving from one work site to another., Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. , Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion. , Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. , Operate, activate, use, prepare, inspect, place, detect, or position. , Expressing or exchanging ideas. Those activities in which they must convey detailed or important instructions to other workers accurately or quickly. , Ability to receive detailed information with or without assistance. Physical Requirements of this position Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Visual Acuity Requirements including color, depth perception and field of vision. Required to perform activities such as preparing and analyzing data and figures; transcribing; using a computer terminal; extensive reading. The conditions the worker will be subject to in this position. None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

• Associate's or equivalent combination of education and experience
• 2 years of experience troubleshooting technology with emphasis on 2 or more of the following technologies in a full time position:

• Microsoft Active Directory or other user account management system
• Development in system management software such as Microsoft Endpoint Configuration Manager Manager, JAMF, etc.
• Security & Vulnerability Management
• Microsoft and Apple Command Line Interfaces such as PowerShell, Terminal, etc.
• AV Technologies

• Experience providing support for systems and software, such as Windows and Mac OS, Adobe Creative Cloud, Google Apps for Education, Microsoft Office Suite, etc.
• Experience imaging computers

Preferred Qualifications Preferred:

• Familiarity with healthcare lab simulation equipment and software, including CAE, Gaumard, and Elevate Healthcare manikins, as well as LearningSpace and other simulation management systems
• Experience evaluating and maintaining the security of computer stations
• Experience providing formal or informal training to peers and those outside of peer group
• Experience managing an assigned workload and coordinating resources for competing projects and tasks without requiring guidance from other parties
• Experience working with users to determine action plans
• Experience working on teams, possibly having led a project or coordinated work on projects
• Experience working in higher education

If you are passionate about what you could offer and accomplish here at WSU, we would love to hear from you. The annual salary for this position starts at $46,000 and may go up from there depending on candidate qualifications. The position comes with a generous benefits package.