Information Technology Support Specialist | Las Vegas, NV

IMEG is hiring an Information Technology Support Specialist in Las Vegas, NV to help ensure proper computer operations so end users can accomplish organizational tasks. This entry-level role receives, prioritizes, documents, and actively resolves end user help requests, including hands-on desktop support when needed.

You will support day-to-day technology operations by processing tickets in Zendesk, troubleshooting software and hardware issues, documenting resolutions, and escalating issues as needed. The role also helps build a stronger user experience through follow-up support, knowledge base content, and clear, courteous communication with end users., * Field incoming help requests from end users via both telephone and work orders in a courteous manner

• Process support tickets using Zendesk
• Document end user identification information and the nature of each problem or issue
• Build rapport with help desk customers and gather the details needed to troubleshoot issues
• Prioritize and schedule problems, and escalate issues to the appropriately experienced technician when required
• Record, track, and document the problem-solving process, including decisions, actions taken, and final resolution
• Use diagnostic utilities, software updates, drivers, knowledge bases, and online resources to aid in problem resolution
• Identify and learn the software and hardware used and supported by the organization
• Perform hands-on desktop fixes, including installing and upgrading software, implementing file backups, and configuring systems and applications
• Test fixes, perform post-resolution follow-ups, and develop help sheets and knowledge base articles for end users

• High School Diploma, or equivalent, required
• Experience with desktop operating systems including Windows 10
• Experience supporting Microsoft Office
• Good understanding of the organization's goals and objectives
• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
• Strong documentation skills
• Occasional after-hours support as needed
• Prior application support experience
• Knowledge of basic computer hardware
• Proficient in Microsoft and MS Office Suite including but not limited to Word, Excel, and Outlook
• Ability to travel up to 10% with occasional overnight stays

Preferred

• Associate's Degree, or certificate, preferred
• Working knowledge of a range of diagnostic utilities preferred

Pulled from the full job description

• Tuition reimbursement
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, About the Team
• IT teams supporting a 100% employee-owned firm with 100+ offices nationwide
• Support the tools and infrastructure behind engineering work at national scale
• Collaborate on innovation initiatives including our IDEA Program and MEG, our internal AI assistant
• A firm that invests in technology as a differentiator, not an afterthought

Why IMEG

We put people at the center of who we are, creating positive outcomes for people, communities, and our planet. As a 100% employee-owned firm, every team member shares in that mission as an owner.

• Employee ownership (ESOP) with a 3% to 6% company contribution, plus year-end profit sharing
• IDEA Program: a firm-wide innovation accelerator where employees across every discipline develop and scale new tools, from VR and AI to carbon-reduction technology
• Dress for Your Day
• Medical, dental, and vision with preventive care at 100%, plus a $50/month wellness credit and Calm subscription
• A year-round Employee Recognition Committee that builds culture at every office
• MEG: our AI-powered assistant that helps you find information, access project and people data, and navigate workflows fast

State of Nevada Salary Range: $67,000 - $72,000

Minimums and maximums may vary based on location. Individual pay will be based on several factors including experience, knowledge, skills, and abilities of the applicant. Other rewards may include annual bonuses and stock ownership options. In addition, IMEG Corp. provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). This information is being provided in compliance with local laws. Additional information regarding employee benefits may be found on our company website at www.imegcorp.com

Bring Your Career to IMEG

Apply today and bring your technical support skills to IMEG, where your work helps employee-owners stay connected, productive, and equipped to make a positive impact.

IMEG , an employee-owned corporation, is committed to investing in employees' futures through professional development programs and opportunities for career advancement. We offer a comprehensive benefits package including generous PTO, flexible schedule, and assistance with tuition reimbursement. Additionally, employees are eligible to enroll in health, dental, vision, and life insurance on their first day of employment.