Desktop Technician

ASCENT SERVICES GROUP LLC
Charlottesville, United States of America
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Shift work
Languages
English
Experience level
Junior
Compensation
$ 42K

Job location

Charlottesville, United States of America

Tech stack

Microsoft Windows
Desktop Computing
Graphics Software
Virtual Private Networks (VPN)
Networking Basics
Software Asset Management
Software Deployment
Software Engineering
Computer Equipment
Information Technology
Laptops
Network Server

Job description

Respond to requests for technical assistance via phone or electronically (tickets).

Educate end-users on how to resolve various hardware and software problems.

Diagnose and resolve technical hardware and software issues.

Track and route problems and requests and document resolutions.

Stay current with system information, changes, and updates.

Setup new user hardware/ software.

Maintain hardware and software inventory.

Clone computer using imaging software; maintain clone images.

Provide technical assistance for all printers and scanners.

Provide technical assistance to users for network, VPN, web-based portal and wireless issues.

Escalate incidents to IT Network Administrators, Business Analysts or Developers when appropriate.

Requirements

CompTIA A+ (preferred)

1 - 3 years' experience supporting Windows7/Win10/365 desktop/laptop PCs.

Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.

Experience installing software, patches, updates on Desktops, Laptops, Servers

Experience troubleshooting basic network, software, printing problems.

Customer Service Experience a must!

Benefits & conditions

Pulled from the full job description

  • 401(k)
  • Health insurance
  • Paid time off
  • Vision insurance
  • Dental insurance, * 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

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