Salesforce Admin

• Lead end-to-end ServiceNow initiatives by partnering with clients, executives, and end users to elicit, analyze, and validate complex business requirements, and translate them into scalable ServiceNow solutions.
• Drive requirements strategy and solution design, ensuring alignment between business objectives and ServiceNow platform capabilities across modules such as ITSM, HRSD, and App Engine.
• Facilitate workshops and stakeholder engagements to assess current-state processes, identify pain points, and define optimized future-state workflows and operating models.
• Serve as the functional lead and trusted advisor to both business and technical teams, guiding solution architecture decisions and ensuring best practices are applied.
• Collaborate closely with development teams to design, configure, and implement ServiceNow applications, ensuring requirements are clearly understood and successfully delivered.
• Translate complex functional needs into technical specifications, user stories, and acceptance criteria, ensuring clarity and traceability throughout the delivery lifecycle.
• Oversee and support testing activities, including UAT planning, execution, defect management, and validation of business outcomes.
• Develop and deliver training and change management materials, ensuring successful user adoption and knowledge transfer.
• Create and maintain high-quality deliverables, including process maps, solution design documents, roadmaps, and executive-level communications.
• Provide continuous improvement recommendations by conducting system assessments and leveraging deep knowledge of ServiceNow capabilities and emerging platform innovations.
• Actively stay current with ServiceNow releases, features, and industry trends, bringing forward innovative ideas to enhance client solutions.
• Mentor junior analysts and contribute to practice development, including methodology refinement and knowledge sharing., Operations Consulting Adjudication Communication Change Requests Project Delivery Business Analysis Strategic Planning Technical Projects IT Service Management Ethical Standards And Conduct Enterprise Application Software Top Secret-Sensitive Compartmented Information (TS/SCI Clearance) +0

Google Business Intelligence

Salesforce Admin Senior ServiceNow Business Analyst / Project Manager Leidos

Washington, DC*On-Site

Planning Equities Dashboard Timelines Leadership Management Automation Governance, Certified Scrum Master Business Administration Functional Specification Requirements Elicitation Requirements Traceability Stakeholder Communications Customer Service Management Scrum (Software Development) ITIL Foundation Certification Milestones (Project Management) Organizational Change Management Information Technology Operations Business Requirements Documentation Project Management Professional Certification Project Management Institute (PMI) Methodology ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (CIS) +0

Planning Leadership Innovation ServiceNow User Story Scalability Adjudication Traceability Communication Detail Oriented Problem Solving Decision Making Process Mapping Solution Design Computer Science Rapport Building Agile Methodology Change Management Defect Management Influencing Skills Acceptance Testing Google App Engines Workflow Management Business Objectives IT Service Management Business Requirements Solution Architecture Information Technology Stakeholder Management Public Trust Clearance Requirements Elicitation Software As A Service (SaaS) Platform As A Service (PaaS) Scrum (Software Development) Sales Performance Management Ethical Standards And Conduct Continuous Improvement Process Systems Development Life Cycle Software Development Life Cycle Certified Application Developer Governance Risk Management And Compliance, * Active or eligible for a "PUBLIC TRUST" security clearance (must obtain approved adjudication prior to onboarding).

• Minimum of FIVE (5) years of experience as a Business Analyst, with at least THREE (3) years specializing in ServiceNow or comparable enterprise platforms.
• ServiceNow Certified System Administrator (CSA) certification.
• Bachelor's degree in Computer Science, Information Technology, Business, or a related discipline.
• Demonstrated expertise in requirements gathering and analysis, including leading workshops, stakeholder interviews, and translating business needs into actionable deliverables.
• Strong knowledge of ServiceNow platform capabilities, including ITSM, SPM, GRC, App Engine, and Scoped Applications.
• Experience with full Software Development Lifecycle (SDLC) methodologies, including Agile frameworks (Scrum, SAFe), and associated artifacts and governance.
• Proven ability to lead client engagements, facilitate decision-making, and bridge communication between business stakeholders and technical teams.
• Experience defining solution designs and supporting configuration and implementation efforts on the ServiceNow platform.
• Strong communication skills, with experience presenting to senior leadership and delivering training to diverse user groups.
• Strong analytical and problem-solving skills, with the ability to navigate complex organizational challenges.
• Excellent interpersonal and stakeholder management skills, with the ability to influence and build rapport across all levels of an organization.
• High attention to detail and commitment to delivering high-quality outcomes.

What Would Be Nice To Have

• Advanced ServiceNow certifications such as Certified Implementation Specialist (CIS), or Certified Application Developer (CAD).
• Agile certifications (Scrum Master, SAFe Agilist, etc.).
• Hands-on ServiceNow configuration experience, including workflows, forms, and integrations.
• Experience with federal HR domains, Triage Innovation Resilience User Story Testability Data Centers Traceability Azure DevOps Communication Test Planning Data Modeling Prioritization Business Logic Detail Oriented Problem Solving Microsoft Visio Change Requests Solution Design Sprint Planning Vertical Market Business Process Safety Assurance Product Analysis Systems Analysis Product Delivery Agile Methodology Software Features Business Analysis Product Management Acceptance Testing Business Valuation Telecommunications Technical Analysis Product Definition Workflow Management Product Requirements Atlassian Confluence Software Documentation Functional Requirement Discussion Facilitation Figma (Design Software) Training And Development Balancing (Ledger/Billing) Scrum (Software Development) Business Continuity Planning Ethical Standards And Conduct Integration DEFinition (IDEF) Enterprise Application Software PMI Professional in Business Analysis Application Programming Interface (API) Certified Business Analysis Professional Certification Of Capability In Business Analysis (CCBA) +0, User Story Positivity Proactivity Market Data Coordinating Self-Starter Communication Presentations Team Oriented Prioritization Problem Solving Process Mapping Solution Design Post-Production Ancient History Agile Methodology Business Analysis Defect Management Project Management Acceptance Testing Financial Services Workflow Management Information Systems Project Performance IT Asset Management HR Service Delivery Willingness To Learn IT Service Management Business Requirements Stakeholder Management Stakeholder Engagement Digital Transformation

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.