Salesforce Admin

• Support ServiceNow initiatives by working with clients, stakeholders, and end users to gather, analyze, and validate business requirements.
• Assist in translating business needs into ServiceNow solutions, ensuring alignment with platform capabilities across modules such as ITSM, HRSD, and App Engine.
• Participate in stakeholder meetings and working sessions to understand current-state processes, identify pain points, and help define improved future-state workflows.
• Collaborate with developers and technical teams to support the design, configuration, and implementation of ServiceNow applications.
• Document requirements and translate them into user stories, acceptance criteria, and functional specifications to support development and delivery.
• Contribute to testing activities, including developing test cases, supporting User Acceptance Testing (UAT), and tracking defects and resolutions.
• Assist in creating training materials and supporting end-user training sessions to promote adoption of ServiceNow solutions.
• Develop and maintain project documentation, including process maps, requirements documents, and user guides.
• Engage regularly with stakeholders and team members to ensure alignment and clear communication throughout the project lifecycle.
• Support continuous improvement efforts by identifying opportunities to enhance existing ServiceNow implementations.
• Stay current with ServiceNow platform updates and best practices to strengthen delivery and solution quality., Operations Consulting Adjudication Communication Change Requests Project Delivery Business Analysis Strategic Planning Technical Projects IT Service Management Ethical Standards And Conduct Enterprise Application Software Top Secret-Sensitive Compartmented Information (TS/SCI Clearance) +0

Google Business Intelligence

Salesforce Admin Senior ServiceNow Business Analyst / Project Manager Leidos

Washington, DC*On-Site

Planning Equities Dashboard Timelines Leadership Management Automation Governance, Certified Scrum Master Business Administration Functional Specification Requirements Elicitation Requirements Traceability Stakeholder Communications Customer Service Management Scrum (Software Development) ITIL Foundation Certification Milestones (Project Management) Organizational Change Management Information Technology Operations Business Requirements Documentation Project Management Professional Certification Project Management Institute (PMI) Methodology ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (CIS) +0

User Story Cataloguing Adjudication Communication Collaboration Detail Oriented Time Management Problem Solving Process Mapping Computer Science Agile Methodology Acceptance Testing Workflow Management Microsoft SharePoint Project Documentation IT Service Management Business Requirements Information Technology Public Trust Clearance Functional Specification Microsoft Power Platform Stakeholder Communications Verbal Communication Skills Software As A Service (SaaS) Platform As A Service (PaaS) Interpersonal Communications Scrum (Software Development) Ethical Standards And Conduct End-User Training And Support User Acceptance Testing (UAT) Continuous Improvement Process Systems Development Life Cycle, * Active or eligible for a "PUBLIC TRUST" security clearance (must obtain approved adjudication prior to onboarding).

• Minimum of THREE (3) years of experience as a Business Analyst, with exposure to ServiceNow or similar enterprise platforms.
• Bachelor's degree in Computer Science, Information Technology, Business, or a related discipline.
• Experience gathering and documenting requirements, including stakeholder interviews, workshops, and user story development.
• Experience supporting testing activities, including UAT coordination.
• Working knowledge of ServiceNow capabilities, particularly ITSM, HRSD, or similar modules.
• Familiarity with Software Development Lifecycle (SDLC) concepts and experience working in Agile environments.
• Ability to translate business requirements into clear, structured documentation for technical teams.
• Strong written and verbal communication skills, with the ability to collaborate effectively across business and technical teams.
• Analytical and problem-solving skills, with attention to detail and a focus on quality deliverables.
• Strong organizational and time management skills, with the ability to manage multiple priorities.
• Basic hands-on experience with ServiceNow configuration (e.g., forms, workflows, or service catalogs).
• Strong interpersonal skills with the ability to build relationships across teams.

What Would Be Nice To Have:

• ServiceNow Certified System Administrator (CSA) or willingness to obtain.
• Basic hands-on experience with ServiceNow configuration (e.g., forms, workflows, or service catalogs).
• Agile certifications (e.g., Scrum Master) or practical Agile experience.
• Experience in a federal environment, especially supporting HR-related processes.
• Familiarity with low-code/no-code platforms (e.g., Power Platform, SharePoint)., Triage Innovation Resilience User Story Testability Data Centers Traceability Azure DevOps Communication Test Planning Data Modeling Prioritization Business Logic Detail Oriented Problem Solving Microsoft Visio Change Requests Solution Design Sprint Planning Vertical Market Business Process Safety Assurance Product Analysis Systems Analysis Product Delivery Agile Methodology Software Features Business Analysis Product Management Acceptance Testing Business Valuation Telecommunications Technical Analysis Product Definition Workflow Management Product Requirements Atlassian Confluence Software Documentation Functional Requirement Discussion Facilitation Figma (Design Software) Training And Development Balancing (Ledger/Billing) Scrum (Software Development) Business Continuity Planning Ethical Standards And Conduct Integration DEFinition (IDEF) Enterprise Application Software PMI Professional in Business Analysis Application Programming Interface (API) Certified Business Analysis Professional Certification Of Capability In Business Analysis (CCBA) +0, User Story Positivity Proactivity Market Data Coordinating Self-Starter Communication Presentations Team Oriented Prioritization Problem Solving Process Mapping Solution Design Post-Production Ancient History Agile Methodology Business Analysis Defect Management Project Management Acceptance Testing Financial Services Workflow Management Information Systems Project Performance IT Asset Management HR Service Delivery Willingness To Learn IT Service Management Business Requirements Stakeholder Management Stakeholder Engagement Digital Transformation

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.