Infrastructure Network Engineer (Cisco Network Operations)

• Provide Level 3 incident, change, and configuration management to restore services and maintain network performance.
• Provide escalation support for network infrastructure across enterprise environments.
• Collaborate with engineering, planning, manufacturing IT, and site IT teams on network upgrades and integrations.
• Install, configure, upgrade, and troubleshoot Cisco routers, switches, ROMMON, DNA Center, wireless controllers, and access points.
• Configure and support routing protocols including BGP, OSPF, ISIS, OMP, and LISP.
• Manage Layer 2 and Layer 3 networking technologies, including VLANs, EtherChannel, and trunking.
• Support Software-Defined Networking technologies including ACI, SD-Access, and SD-WAN.
• Automate manual operational tasks using scripting.
• Assist with API development and tool integrations to support network infrastructure.
• Perform advanced diagnostics using packet captures and system logs.
• Document work within the ticketing system and communicate status updates to customers.
• Coordinate with vendor partners to support operational activities.
• Track and maintain Network Operations Center (NOC) metrics and KPIs.
• Create and maintain technical documentation and knowledge articles.
• Provide guidance and support to Level 1 and Level 2 support teams.

• Bachelor's degree.

• 5+ years of experience in change and incident management within a Network Operations Center (NOC) environment.

• Strong experience with Cisco networking technologies.

• Deep understanding of infrastructure architecture, including networking, storage, hosting, and Cisco routing, switching, and voice/data systems.

• Proven experience in global IT delivery, project management, and team leadership.

• Excellent analytical and problem-solving skills.

• Strong multitasking abilities.

• Excellent written and verbal communication skills with the ability to communicate across all levels of an organization. Preferred Qualifications

• Experience developing and managing APIs.

• Bachelor's degree in Information Technology or a related field.

• Cisco Certified Network Associate (CCNA).

• Cisco Certified Network Professional (CCNP).

• CompTIA Security+ (or equivalent).

• ITIL certification (or equivalent). What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.