Tier II End User & Systems Support Specialist

The Tier II End User & Systems Support Specialist provides advanced support for workstation, endpoint, collaboration, and identity services. This role serves as the escalation point for Tier I support and performs hands-on troubleshooting, system administration, endpoint management, and operational support functions that keep the workspace environment running efficiently.

• Provide advanced end-user support for desktop and mobile environments.
• Support Microsoft Intune and endpoint management systems.
• Perform workstation deployment, imaging, software installation, and lifecycle management.
• Troubleshoot Microsoft Teams, Outlook, SharePoint, OneDrive, and Exchange issues.
• Administer user accounts, group memberships, and role assignments.
• Support MFA and Entra ID user access issues.
• Manage software packaging and deployment activities.
• Support printer services and endpoint security controls.
• Participate in change management and maintenance activities.
• Create technical documentation and operational procedures.
• Support transition, migration, and technology modernization efforts.

• Associate or Bachelor's degree in IT or related discipline.
• 3-5 years of enterprise support experience.
• Experience supporting Microsoft 365.
• Experience with Active Directory and Entra ID.
• Experience with endpoint management technologies.
• Strong troubleshooting and root-cause analysis skills.
• Client projects for this position require U.S. Citizenship.
• Successful drug screening.
• Must be eligible to obtain and maintain a security or clearance badge.

Preferred Qualifications:

• CompTIA Network+.
• CompTIA Security+.
• Microsoft Endpoint Administrator.
• Microsoft Modern Desktop Administrator.

• Schedule is full-time, Monday - Friday 40-hour week and may require on call or overnight shifts depending on contract needs.
• This position may be fully onsite or hybrid/remote depending on the needs of the specific contract., BGS offers a competitive total compensation package to eligible employees. Benefits include Health, Dental, Vision, Life Insurance, Paid Vacation, 401K, Long and Short-Term Disability.

Starting compensation for this role typical salary ranges between $75,000 and $100,000 annually is commensurate with experience relative to the position and may vary based on candidate geographical location.

EEO: BGS is an Equal Opportunity/Affirmative Action employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Exclusive Agreement Disclaimer: BGS has standing contracts with federal agencies throughout the United States. We require an affirmative exclusive agreement to represent all candidates to our clients. By submitting this application, you are consenting to allow BGS to represent you as a candidate for the role in which you are applying.

Boston Government Services, LLC. (BGS) has created this Evergreen Talent Pool post for gathering qualified candidates for a position relating to Tier II End User & Systems Support Specialist to support our clients in various locations across the US. BGS is an engineering, technology, and security firm helping to advance missions of national importance for government programs, national laboratories, national security facilities, nuclear operations, and complex projects. We support clients at every stage, from strategic planning and program management to the execution of engineering and technical activities. We work to attract and retain the best talent because the best talent delivers the best results for our clients. Our capabilities are based on our experience in complex, secure, and highly regulated environments. We leverage our experience and capabilities to provide mission-driven solutions tuned to our client's mission needs and strategic direction. Work that Matters. People that Matter More. At BGS, we believe meaningful work starts with great people. We foster a culture built on respect, collaboration, and accountability-where employees are empowered to contribute ideas, grow professionally, and make an impact. We care about our employees' well-being through competitive benefits, clear expectations, and an environment that values both excellence and connection.