IT Support Specialist

Capstone IT is partnering with an industry-leading organization on a large-scale network modernization initiative supporting hundreds of retail locations nationwide.

If you've worked in Help Desk, Desktop Support, Service Desk, Technical Support, or a NOC, and you're looking to grow your networking skills, this is an excellent opportunity to gain hands-on enterprise networking experience while working alongside experienced network engineers.

You don't need years of networking experience. Candidates with networking coursework, certifications (Network+, CCNA, Fortinet), or a strong interest in networking are encouraged to apply.

Why You'll Love This Role

• Build real-world networking experience
• Learn from experienced network engineers
• Be part of a nationwide network modernization project
• Grow into more advanced networking responsibilities over time

Night Owl? Even Better. This overnight role supports network deployments while stores are closed. If you enjoy working evenings or prefer a quieter work environment, this schedule may be a great fit.

What You'll Do

• Support overnight network deployment projects across the U.S.
• Take inbound calls from field technicians after equipment installations
• Validate newly installed network equipment using established procedures
• Verify connectivity for switches, routers, wireless access points, VoIP devices, and other network equipment
• Document work in Jira Service Desk
• Escalate issues to senior engineers when needed
• Help ensure stores are fully operational before opening each morning

• Experience in Help Desk, Desktop Support, Service Desk, Technical Support, NOC, Call Center, or another IT support environment
• Strong troubleshooting and communication skills
• Ability to follow technical procedures and document work accurately
• Comfortable working overnight hours
• Eagerness to learn and grow in a networking career

Nice to Have (Not Required)

• Basic TCP/IP networking knowledge
• Exposure to switches, routers, wireless networking, or firewalls
• CompTIA Network+, CCNA, Fortinet, or similar certifications
• Experience with Jira or another ticketing system
• Retail technology support experience

Don't meet every qualification? We'd still like to hear from you. If you have a strong IT support background and are excited to build your networking skills, we encourage you to apply.

$22 - $24 an hour - Permanent, Pulled from the full job description

• 401(k)
• Health insurance
• Vision insurance
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Vision insurance