IT Support Specialist

As our IT Support Specialist, you will handle more complex IT support requests, responding with a customer-first mindset and resolving issues quickly and effectively the first time. You will diagnose hardware and software problems, deploy and install new equipment, manage user accounts and permissions, and document solutions within our IT Service Management system. You will work closely with our Systems, Network, and Security teams to help maintain a reliable and secure technology environment by supporting endpoint devices, applying software updates and security patches, managing hardware inventory, and assisting with network connectivity and system administration.

• Experience supporting Windows-based desktops, laptops, mobile devices, and common business applications
• Strong troubleshooting and problem-solving skills
• Knowledge of Microsoft 365, Active Directory, user account administration, and endpoint management
• Experience with Entra ID/Azure AD and Intune
• Experience with ticketing or IT Service Management Systems
• Understanding of networking fundamentals, printers, and hardware troubleshooting
• Excellent communication skills with the ability to explain technical concepts to non-technical users
• Strong organizational skills with the ability to manage multiple priorities
• A collaborative mindset and a desire to continuously learn and improve
• The ability to occasionally travel as needed (up to 5% of the time)
• A 2-year degree in Computer Engineering, Computer Science, or equivalent degree

A 4-year degree in Computer Engineering, Computer Science, or equivalent degree and 3-5 years of relevant experience are preferred. ITIL v4 Foundation training and knowledge of VMWare or other virtualization technologies is a bonus.

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Disability insurance
• Paid holidays, When you are considering a new job, it is normal to have a ton of questions. Here are a few questions we are asked all the time.
• What are the hours? Monday - Friday, 8:00 am - 5:00 pm.
• What is your Paid Time Off and holiday policy? Up to 120 hours of Paid Time Off in your first year plus 8 paid holidays.
• What benefits do you offer? We offer a robust benefits package including health, life, short-term and long-term disability insurance as well as dental and vision programs you need to take care of your family, along with other benefit options. Check out our full benefits package (http://www.sjeinc.com/benefits/)!
• What is my commute? Plug this address into Google Maps: 5201 Princeton Way, Hoover, AL 35226.

We will answer more of your questions during the first interview. Expect to hear about the next steps if you meet the job requirements.

Why Work With Us At SJE, we believe in empowering our employees to grow professionally while making a real impact. We offer competitive pay, excellent benefits, and a collaborative culture that encourages creativity and problem-solving. Join us and become a part of something bigger. Join a company where you're not just working-you're building a legacy!