Concierge Cloud Engineer

Gravity Hair Salon, LLC
Salt Lake City, United States of America
yesterday

Role details

Contract type
Temporary to permanent
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior
Compensation
$ 175K

Job location

Salt Lake City, United States of America

Tech stack

Amazon Web Services (AWS)
Linux
Software Engineering
Systems Integration
Generative AI
Kubernetes
Information Technology

Job description

The Senior Concierge Cloud Engineer serves as an elite, high-touch technical partner and advisor-bridging advanced cloud infrastructure with key organizational stakeholders. This role goes beyond traditional engineering to deliver a "white-glove," consultative service by designing, optimizing, and maintaining highly secure, scalable, and resilient AWS environments tailored to critical business needs. You will act as a trusted advisor who proactively embeds into client and developer workflows to optimize cloud spend, integrate AI-enabled capabilities, mentor engineering teams, and elevate the overall cloud experience.

Requirements

  • Proven ability to operate as a trusted technical liaison and build strong stakeholder relationships across engineering, product, and business teams.
  • Strong ability to translate complex infrastructure, security, and architectural concepts into clear, actionable guidance for technical and non-technical audiences.
  • Hands-on experience designing, building, and maintaining highly available AWS environments, including leading seamless deployments with minimal disruption.
  • Expert-level AWS knowledge and strong containerization experience, including Kubernetes and container tooling.
  • Strong Infrastructure as Code (IaC) and automation capability using tools such as Terraform, CloudFormation, Chef, or SaltStack, plus GitFlow and CI/CD pipelines (e.g., Travis, Jenkins).
  • Deep Linux systems administration expertise.
  • Strong scripting skills in Python, Bash, Java, or Node.js.
  • Experience designing and implementing monitoring/observability solutions using tools such as Dynatrace, CloudWatch, Nagios, IPMon, or similar.
  • Familiarity with DevOps, Scrum, and ITIL methodologies.
  • Demonstrated ability to take incident ownership, perform root-cause analysis, and participate in an on-call rotation focused on reliability.
  • Strong documentation habits-able to maintain clear, comprehensive architecture and process documentation.

Nice to Have Skills

  • Practical experience designing, integrating, or leveraging AI-assisted development tools and Generative AI capabilities within cloud platforms to improve operational efficiency and developer productivity.
  • Experience driving modernization initiatives and continuous improvement through automation and cross-functional innovation.

Preferred Education and Experience

  • Bachelor's Degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
  • 7+ years of overall IT/infrastructure experience.
  • 3+ years of dedicated, hands-on experience designing and managing AWS cloud services.
  • Proven experience in a customer-facing / consultative / high-touch advisory capacity.
  • Preferred: 4+ years architecting and managing production Kubernetes environments.
  • Preferred: 8+ years as a Linux Systems Administrator/Engineer.
  • Preferred: 6+ years collaborating as a bridge between software development and operations teams.

Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or "corp to corp" agreements).

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