Technical Support III - QA Automation

As a Technology Support III - QA Automation at JPMorgan Chase within the Commercial and Investment Banking - Healthcare Payments Group, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience., * Develop reliable and scalable automation scripts leveraging industry-leading tools and frameworks including Playwright, Selenium, Cucumber, JMeter, TestNG, and Java

• Design comprehensive test coverage encompassing both positive and negative test scenarios, execute automated test suites, and perform thorough results analysis
• Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements
• Maintain detailed documentation throughout the testing lifecycle, capturing test execution activities and logging all identified defects
• Report bugs, errors, and anomalies to the development team in a timely manner, and actively collaborate on diagnostic and remediation activities
• Deliver coaching and mentorship to team members to build testing capabilities and expertise
• Conduct product feature demonstrations for business stakeholders to showcase new functionality
• Collaborate with product teams to identify process gaps and uncover opportunities to enhance operational effectiveness and efficiency
• Actively contribute to Testing Center of Excellence (CoE) initiatives focused on process optimization and transformation
• Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Hand-on knowledge in Test automation tools like Playwright, Selenium, Cucumber, JMeter, TestNG, BlazeMeter and JAVA
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity
• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations
• Working experience of performing API testing on REST web services through automation

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.