IT Support Specialist (L1 MSP Opp; $50- $55K)

• Answer Help Desk phones and respond to support requests in a timely manner
• Provide Level 1 remote and phone support for end users
• Deliver Level 1 on-site support, including new hardware installations
• Perform new device setup and migrate user data from old devices
• Troubleshoot Windows, MacOS, mobile devices, printers/scanners, and network connectivity issues
• Assist with infrastructure implementations and day-to-day technical operations
• Create and maintain accurate technical documentation with strong attention to detail
• Participate in the on-call rotation and assist with after-hours emergency support as needed

• 1+ years of network support or help desk support experience required
• Strong Windows 10 desktop support skills required
• Must have or be willing to obtain your CompTIA Network+ (Net+) certification
• Must be willing to work onsite, * help desk/network support: 1 year (Required)
• Windows 10 setup and configuration: 1 year (Required)
• Microsoft 365: 1 year (Required)
• MSP: 1 year (Preferred)

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Relocation assistance
• Life insurance
• Disability insurance, Across industries, roles, and North America, we help clients quickly attract top talent with custom-built searches. With the lowest fee in the industry, the longest guarantee, and commission-free senior recruiters - we align our interests with the long-term success of every placement.

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Pay: $50,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Relocation assistance
• Vision insurance

Application Question(s):

• Do you have or are you willing to obtain your Net+ certification?
• Do you have any network-related certifications? If so, which ones?
• If not local, are you willing to relocate to Petoskey, MI within a 1-2 months

time frame (with assistance)?

• Where are you located?
• This position offers a base salary of $50-55K + Full Benefits. Does this work

for you?

Common Angle, a growing managed IT services provider, is seeking a Help Desk Technician (Level 1) to join its team in Petoskey, MI. This is an excellent opportunity for an early-career IT professional with 1-3 years of help desk experience who enjoys solving technical problems and delivering outstanding customer support. In this role, you'll provide Level 1 technical support, assist with hardware deployments and user setups, troubleshoot desktops and networks, and work alongside an experienced team in a collaborative, growth-focused environment.