IT Support Specialist I

• Provide helpdesk support and resolve problems to the end user's satisfaction
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Monitor project timelines and perform project related tasks
• Strong documentation skills related to projects and operational procedures
• Install, test and configure new PC's, software and network devices
• Maintain inventory of all equipment, software and software licenses
• Report issues to the Network Administrator for escalation
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Working knowledge of Active Directory, Exchange and other Microsoft platforms Working knowledge of Ethernet cabling, Routers and Switches

We are looking for a full-time IT Support Specialist I who is a robust team player. We hire to retire. Join our awesome team of medical and dental professionals today!, * Associate degree in computer science or;

• Two or more years of experience as a computer support specialist
• Strong interpersonal skills
• Ability to work without supervision
• Technical Documentation skills

Required skillsets include the following:

• Microsoft Windows 11 support
• MS Office and common application support
• Printing and connectivity support
• Working knowledge of Active Directory, Exchange and other Microsoft platforms
• Working knowledge of Ethernet cabling, Routers and Switches

Additional useful skillsets

• Microsoft HyperV virtualization support
• Microsoft Exchange 2013+
• Microsoft Active Directory
• Microsoft GPO management
• Microsoft WSUS support
• DFS and Print Services support
• HP Server/SAN support
• Cisco Route and Switch support
• Zoom Phone Platforms
• Spiceworks Support, * Associate (Preferred)

Experience:

• Windows: 1 year (Preferred)
• Help desk: 2 years (Preferred)

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance, * health insurance (medical, dental, vision)
• FREE medical co-pays
• paid time off
• eight paid holidays
• company paid life insurance and short term disability, * 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance