Technical Training Specialist

The Technical Training Specialist delivers high-quality, instructor-led technical training that helps learners build practical, job-ready skills they can apply immediately. This role is responsible for preparing and facilitating technical courses, validating lab environments, supporting learner success, maintaining technical subject matter expertise, and partnering within the Learning & Technology team to continuously improve course quality and delivery.

At SkillOps, technical training is part of our broader mission to build capability, develop leaders, and prepare organizations for what's next. The Technical Training Specialist delivers precision-built capability experiences, with a focus on learning that changes what people can do-not just what they know.

Our instructors are more than presenters-they are trusted technical advisors who create engaging, hands-on learning experiences that build confidence, develop real-world capability, and help individuals and organizations succeed. Every class should leave learners able to immediately apply what they've learned in the workplace.

Primary Areas of Instruction

• CompTIA certification courses (A+, Network+, Security+, SecurityX, Linux+, CySA+, Cloud+)

• Microsoft Power Platforms

• Microsoft Sharepoint, Project and other Microsoft Technologies

• Other technologies as assigned

Essential Responsibilities

• Deliver instructor-led technical training in classroom, virtual, and hybrid environments.

• Translate complex technical concepts into practical, learner-friendly instruction.

• Prepare and validate labs, software, equipment, and learning environments before delivery.

• Troubleshoot classroom, learner, software, lab, and technical issues during live instruction.

• Demonstrate real-world use cases, best practices, and practical application of technologies taught.

• Answer advanced learner questions beyond the published curriculum when appropriate.

• Maintain technical expertise, certifications, and instructional readiness.

• Review certification exam changes and recommend curriculum updates.

• Support learners during class through coaching and technical guidance.

• Monitor learner engagement, comprehension, lab completion, and feedback.

• Document delivery observations, recurring learner questions, and recommended improvements.

• Participate in course pilots, lab testing, and facilitator readiness activities.

• Partner with Learning & Technology to improve curriculum, labs, assessments, and delivery methods.

• Represent SkillOps professionally while building trust with learners and client stakeholders.

• Utilize AI-enabled tools where appropriate to improve instructional preparation and learner engagement.

• Travel to client locations as required for onsite training delivery

Success in this Role

• Deliver engaging, high-quality learning experiences.

• Maintain excellent learner satisfaction scores.

• Support strong certification exam outcomes.

• Ensure reliable lab environments with minimal disruption.

• Continuously improve course materials and instructional quality.

• Maintain current certifications and technical expertise.

• 3+ years delivering instructor-led technical training or comparable technical education.

• Expertise in one or more Microsoft technologies, CompTIA certification domains, or enterprise software platforms.

• Strong technical troubleshooting skills in live learning environments.

• Excellent presentation, facilitation, and communication skills.

• Ability to simplify complex technical concepts for learners with varying experience levels.

• Experience working with virtual labs, cloud-based learning environments, or hands-on technical labs.

• Strong organizational skills and attention to detail.

• Ability to work independently while collaborating across departments.

• Willingness to travel to client sites as required

Preferred Qualifications

• Current CompTIA certifications (A+, Network+, Security+, or equivalent).

• Microsoft Certified Trainer (MCT).

• Experience teaching adult learners and certification preparation courses.

• Experience developing or improving technical curriculum.

• Experience with Learning Management Systems (LMS).

• Knowledge of Microsoft 365, Azure, and enterprise productivity platforms., If you're passionate about technology, enjoy helping others succeed, and want to be part of a team that is redefining workforce development, we'd love to meet you.

At SkillOps, we believe great instructors do more than deliver content-they help people transform the way they work. Our mission is to build capability that drives real organizational impact, equipping individuals and teams with the technical, leadership, and AI skills they need to succeed in a rapidly changing world.