Operational Change Manager

An Operational Change Management (OCM) Specialist is responsible for leading and supporting change initiatives within a global real estate, workplace, and sustainability programs. This role involves developing strategies to ensure the successful adoption of new systems, processes, and organizational changes across multiple business units. The Specialist works closely with stakeholders at various levels to facilitate smooth transitions and embed continuous improvement practices., * Develop and implement comprehensive change management strategies and communication plans to promote adoption of new tools and processes.

• Collaborate with project teams to identify change impacts and design targeted interventions including training, stakeholder engagement, and readiness assessments.
• Lead stakeholder and impact analysis for technology deployments such as Costar, Cority, and ServiceNow, and operational transformations.
• Create, update, and deliver training materials, user guides, and communications tailored to diverse global audiences.
• Facilitate workshops, briefings, and town halls to build understanding and buy-in for organizational changes.
• Monitor and report on change adoption metrics, feedback, and organizational readiness levels.
• Act as a liaison among leadership, IT, HR, and Communications teams to ensure aligned and consistent messaging.
• Support a culture of continuous improvement by integrating change management principles into ongoing operations.
• Manage multiple initiatives simultaneously, ensuring timely execution and stakeholder engagement.
• Track project progress and provide status updates to key stakeholders and leadership.

• Minimum of 5 years' experience in organizational or operational change management within large, global enterprises.
• Proven track record of leading change enablement initiatives for technology implementations and process improvements.
• Exceptional communication skills with the ability to influence at all organizational levels.
• Experience creating engaging, clear communication and training materials.
• Familiarity with Prosci ADKAR or other change management frameworks.
• Strong organizational and project coordination abilities, capable of managing multiple initiatives concurrently.
• Proficiency using collaboration tools such as Microsoft 365, SharePoint, PowerPoint, and Teams.
• Ability to work in a fast-paced environment and adapt to evolving priorities.
• Availability to work on-site as required.

At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline - it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs. Who We Are: GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service. GDH Benefits GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH's website under the tab for candidates.