Helpdesk Analyst

In this highly visible role, you'll help keep our team connected and productive by troubleshooting hardware and software issues, answering helpdesk calls, and supporting day-to-day IT operations across the firm. Why You'll Want to Join Us

Hybrid Flexibility

Enjoy the best of both worlds: meaningful in-office collaboration and the ability to work remotely.

Award-Winning Culture

Join a firm recognized as one of St. Louis' Best Places to Work in 2024 and 2025.

Growth & Development

Build your skills through training, mentorship, and opportunities for continued professional growth.

Team-First Environment

Work with people who support one another, take pride in excellent service, and enjoy working together. You'll Thrive Here If You

• Are proactive, flexible, and comfortable balancing multiple priorities
• Enjoy working independently while being part of a collaborative team
• Bring a positive, solution-focused approach to your work
• Value accountability, trust, and flexibility in a hybrid environment

What You'll Do

• Support creditor rights litigation matters, including court filings, service of process, calendaring, and case management.
• Provide Level 1 technical support.
• Provide friendly, courteous, and quality systems support to all users.
• Assist with advanced troubleshooting for special projects as assigned by Helpdesk Supervisor.
• Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems (i.e., software, hardware, phones, mobile devices, and client specific applications).
• Assist users with various firm application support systems; Microsoft products including Office 365, iManage, Aderant and Power PDF and others.
• Assist with inventory control and tracking of IT assets throughout the firm.
• Perform employee office moves relating to IT.
• Image new computers and configure them for deployment to members.
• Manage Audio/Visual setups including conference calls and WebEx/Teams/Zoom events.
• Manage IT resources calendar for availability of A/V equipment and Mobile Hot Spots.
• Participate in an on-call after hours schedule for emergency assistance when needed.

• Strong customer service and communication skills
• Advanced knowledge in Microsoft Office 365 (i.e., Word, Excel, PowerPoint, Access).
• Knowledge of Android and iPhone device setup and troubleshooting.
• Intermediate knowledge of Windows 10 and Operating Systems.
• Knowledge of VPN and VMWare Horizon connectivity principles.
• Working knowledge of Active Directory and user account changes.
• Working Knowledge of Microsoft Teams including Teams voice and video conferencing.
• Technical aptitude with strong PC literacy skills.
• Strong problem-solving skills and decision-making ability.
• Ability to learn and apply technical information in a fast-paced, demanding work environment.
• Flexibility to accommodate helpdesk's hours of operation, including participating in after hours on-call schedule.
• Strong enthusiasm and desire to learn.
• Work well in a team environment.
• At least one year experience in a Call Center/Helpdesk position.
• Minimum of Associates Degree in computer technology or business related degree or equivalent experience.
• Preferred: A+ Certification
• Preferred: Certification as Microsoft Office Specialist

600 Washington Ave # 1500, St. Louis, MO 63101 Hybrid work $50,000 - $60,000 a year, Pulled from the full job description

• Tuition reimbursement
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Health savings account
• Flexible spending account, * Competitive salary based on experience
• Medical, dental, vision, life, and disability coverage
• FSA, HSA, PTO, and 401(k) plan
• Paid parking or transportation allowance
• Paid birthday off
• Office casual dress code
• Tuition reimbursement
• Opportunities to connect through firm committees and affinity groups

Salary range $50,000 - $60,000 commensurate with experience. Ready to Grow With Us?

If you are looking for a career-not just a job-with a firm that values flexibility, teamwork, professional development, and exceptional client service, we encourage you to apply today.