IT Support Specialist

In this role, you'll be the first point of contact for technical support across the organization while gaining hands-on experience with enterprise infrastructure, Microsoft technologies, networking, virtualization, and cybersecurity. You'll work alongside experienced IT professionals who are committed to helping you grow into more advanced systems and infrastructure responsibilities.

Salary $65,000-$75,000/year

This role will be in-office Monday - Friday 8am - 5pm, at our Charlotte, NC office in 28217

As an IT Support Specialist, you will:

• Provide Level 1 and designated Level 2 technical support for hardware, software, user accounts, and connectivity issues
• Troubleshoot and resolve Help Desk tickets from start to finish while providing excellent customer service
• Configure, image, deploy, and maintain desktops, laptops, mobile devices, and peripherals
• Ensure new employees have all technology ready before their first day
• Create, modify, and manage Active Directory and Microsoft 365 user accounts
• Support Microsoft Teams Phone (VoIP) and other communication technologies
• Perform routine security tasks including MFA management, endpoint protection, patching, and access reviews
• Maintain accurate technical documentation and contribute to the IT knowledge base
• Assist senior engineers with infrastructure projects involving VMware, networking, firewalls, storage, and enterprise systems
• Monitor system health and help identify and resolve performance issues, At XDI, our people are our greatest asset. We believe in investing in our employees by providing opportunities to learn, grow, and advance their careers.

You'll join a supportive team where your ideas matter and your career development is encouraged.

If you're looking for an opportunity to build your IT career while making an impact every day, we'd like to meet you.

This role offers an excellent growth path in systems administration and infrastructure engineering, including exposure to:

• VMware ESXi / vSphere
• Palo Alto Firewalls
• Dell Layer 3 Switching
• Microsoft Teams Phone (VoIP)
• Microsoft 365 Administration
• Exchange Online
• SQL Server
• IIS
• NetApp Storage
• WAN and VPN technologies

Xpress Data, Inc. (XDI) is looking for a motivated, customer-focused IT Support Specialist to join our IT team.

If you enjoy solving technical problems, helping people, and building your IT career in a collaborative environment, we'd like to hear from you., Enjoys helping others solve technology problems

• Has excellent client service and communication skills
• Is organized and able to manage multiple priorities
• Takes ownership of assigned work
• Is eager to learn new technologies
• Works well independently and as part of a team
• Enjoys continuous learning and professional development, 1-2 years of IT support or Help Desk experience, or equivalent education, certification, or internship experience.

Working knowledge of:

• Windows operating systems
• Microsoft 365
• Active Directory
• Basic networking concepts (TCP/IP, DNS, DHCP)
• Strong troubleshooting and problem-solving abilities
• Excellent verbal and written communication skills

Preferred:

• CompTIA A+
• CompTIA Network+
• Microsoft certifications
• Associate or bachelor's degree in computer science or related field (or equivalent experience)

Pulled from the full job description

• Tuition reimbursement
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance, * Competitive salary
• Medical, Dental & Vision Insurance
• 401(k)
• Paid Time Off
• Paid Holidays
• Company-paid Life Insurance
• Professional development opportunities
• Stable, growing company with advancement potential

Pay: $65,000.00 - $75,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance