Critical Facilities Technician - Data Center
Role details
Job location
Tech stack
Job description
The Critical Facilities Technician supports the operation and maintenance of mission-critical infrastructure within a data center environment. This role assists in managing building systems-including electrical, mechanical, plumbing, and life safety-ensuring optimal performance, reliability, and uptime. Responsibilities include performing preventative and emergency maintenance, coordinating with vendors and contractors, and supporting 24/7 on-call operations. The Critical Facilities Technician also contributes to procedural development, safety compliance, and long-term infrastructure planning., * Assist in maintenance of mission critical equipment used to operate and maintain a data center.
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Assist in management of systems and physical environment integration (life safety, mechanical, plumbing, and power related activities and issues).
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Report discrepancies and trends to the Assistant Critical Facilities Manager, Critical Facilities Manager, operations team and / or clients.
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Assist in managing preventative and emergency maintenance schedules and procedures for building systems; identify back-up and replacement inventory needs for critical systems.
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Assist in overseeing all maintenance schedules and providers.
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Provide on-call support (24x7).
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Assist in updates of standard practices consistent for data center operations and equipment. Oversee and coordinate sub-contractors to assure proper installation of equipment and delivery of maintenance services.
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Troubleshoot emergencies, equipment problems, and technical issues, organize and oversee resolutions.
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Provide ongoing technical support, management and oversight of vendors as necessary.
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Completes daily inspections.
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Complete inspections and maintenance. Scheduled maintenance may include, but is not limited to, monthly, bi-monthly, quarterly, semi-annually, and annual equipment maintenance.
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Self-perform numerous Electrical/HVAC preventative maintenance activities including but not limited to: Filter changes, Generator operating tests, UPS/ATS/STS transfer tests and operation
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Provide field technical support related to redundancy, reliability and maintainability for the data center including current needs, long-term objectives and strategic planning, primary focus shall be on uptime (99.9999%) and cost saving opportunities, supported by internal Corporate Engineering group
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Assist in development and implementation of Change Control Program
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Method of Procedure (MOP), Standard Operating Procedure (SOP), and Emergency Recovery Procedure (ERP) development
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Assist CFM or ACFM as administrator for onsite Critical Facility Work Rules
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Assist with vendor onboarding and familiarization
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Safety inspections and adherence to company safety policies.
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Administrative policies/procedures
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Scope of Work standards
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Spare parts management
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Reporting development
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Life Cycle Replacement Strategy
Requirements
- High school degree or equivalent
- Technical certification/license in Mechanical, HVAC or Electrical field, military training experience, or other related field preferred
- 3 plus years of experience as a Critical Facilities / Maintenance Technician in data center, mission critical environment, or other relevant experience.
- Knowledge of mechanical or electrical systems necessary, construction / project planning, building controls, fire systems, and security systems.
- Knowledge of building automation systems.
- Knowledge of CMMS, ticketing, work order systems preferred.
- Technically proficient in planning and scheduling, and exhibit excellent organizational skills.
- Strong communication skills, the ability to lead coordination meetings and actively facilitate progress in order to achieve scheduled goals.
- Ability to work cooperatively with internal administration groups, and effectively contend with customers and contractors to reach mutually acceptable terms and conditions.
- Proficiency with MS Excel, MS Word, MS Project. Knowledge of AutoCAD is a plus.
The data center work environment is a highly secure, physically demanding, and structured operation, characterized by its loud, controlled temperature conditions and 24/7/365 uptime. The environment demands a high attention to detail and strong problem-solving skills to manage and troubleshoot critical equipment during regular operation and in emergency situations. Lifting up to 50 lbs, regular bending, stooping, climbing and long periods of walking / standing will be required.