Program Evaluation & Quality Manager

LANDMARKS FOR FAMILIES, INC.
North Charleston, United States of America
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate
Compensation
$ 73K

Job location

North Charleston, United States of America

Tech stack

Microsoft Excel
Artificial Intelligence
Data analysis
Health Informatics
Information Systems
Data Visualization
Executive Information Systems
Productivity Software
Power BI
Tableau
Data Analytics

Job description

  • Develop program evaluation plans, logic models, KPIs, outcome measures, and performance dashboards.
  • Administer and optimize Apricot by Bonterra, including forms, workflows, user support, data quality, and reporting.
  • Analyze program performance using data analytics and business intelligence techniques.
  • Create executive dashboards, visualizations, and reports using Excel, Power BI, or similar tools.
  • Lead Continuous Quality Improvement (CQI) initiatives through audits, trend analysis, and performance reviews.
  • Support accreditation, compliance, grant reporting, and organizational performance measurement.
  • Collaborate with leadership to identify opportunities for program improvement and operational efficiency.
  • Leverage AI and automation tools to improve reporting, documentation, workflow efficiency, and analytics while ensuring responsible governance and data privacy.

Requirements

  • Bachelor's degree in Data Analytics, Program Evaluation, Public Administration, Business Analytics, Public Health, Human Services, MIS, Statistics, Sociology, Psychology, or a related field.
  • 3-5+ years of experience in program evaluation, quality improvement, nonprofit analytics, healthcare analytics, education, behavioral health, or child welfare.
  • Experience administering Apricot by Bonterra or another case management/youth information system.
  • Advanced Microsoft Excel skills; Power BI, Tableau, or other dashboard tools preferred.
  • Experience with data visualization, KPI development, outcome measurement, research methods, and AI-assisted productivity tools.
  • Strong communication, project management, collaboration, and analytical problem-solving skills.

Keywords

Program Evaluation Data Analytics Continuous Quality Improvement (CQI) Performance Measurement Outcome Measurement Apricot by Bonterra Business Intelligence Dashboard Development Data Visualization Power BI Grant Reporting ResearchEvaluation KPI Development AI Automation Nonprofit Analytics Child Welfare Human Services

Benefits & conditions

Pulled from the full job description

  • 403(b)
  • Health insurance
  • Paid time off
  • Vision insurance
  • Dental insurance, Hiring Range: $65,000-$73,000, commensurate with experience, plus a competitive benefits package.

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