Data Network Engineer

• Monitor and respond to ServiceNow tickets related to network incidents and service requests in accordance with OCIO-defined priorities and service levels
• Perform troubleshooting and resolution of network issues across OSI Layers 1-3
• Support enterprise network environments including routers, switches, and wireless access devices
• Monitor network performance using government-provided tools
• Coordinate with the Service Desk and OCIO staff for ticket updates, routing, and closure
• Install, configure, and maintain network hardware components including routers, switches, and wireless devices
• Support office moves, new office setups, and reconfigurations including cabling coordination and port activation
• Configure switch ports, VLANs, and end-user network connections ("data monuments")
• Install, update, test, and validate Cisco IOS software on network devices
• Configure and maintain remote management access to network devices
• Support monitoring and troubleshooting of WAN and telecommunications circuits
• Respond to incidents and service requests in alignment with OCIO-defined response and resolution targets
• Support after-hours maintenance or emergency response activities as needed
• Document all activities within ServiceNow including configuration changes and resolution steps
• Maintain network documentation including port assignments, VLANs, and configuration records
• Support reporting and documentation requirements for operational and project activities
• Work closely with OCIO stakeholders, Service Desk personnel, and other technical teams
• Coordinate activities for network changes, installations, and troubleshooting
• Provide technical support to end users as needed

• 3-5 years of experience supporting enterprise network and infrastructure environments
• Experience with installation, configuration, and troubleshooting of network devices (routers, switches, wireless)
• Experience configuring VLANs, switch ports, and network connectivity
• Working knowledge of TCP/IP, DNS, DHCP, and VPN fundamentals
• Experience supporting WAN environments and telecommunications circuits
• Experience working within ServiceNow ticketing system
• Bachelor's degree in IT, Computer Science, Engineering, or related field (or equivalent experience)
• Active or must be able to obtain Public Trust, * Cisco certification (e.g., CCNA) preferred
• Experience in federal or enterprise IT environments
• Experience supporting office moves and infrastructure changes
• Familiarity with network monitoring tools, While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds.

The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

• Must be a U.S. Citizen
• Active or must be able to obtain Public Trust

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays., The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Washington, DC
• Type of environment: Office, Hybrid
• Noise level: Low
• Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel:Less than 10%, Target salary range: $87,000.00 - $105,000.00. The salary range displayed is an estimate only and is not a guarantee of compensation or salary and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.