Solutions Specialist

BrightShore Mortgage is looking for a creative, tech-savvy builder who thrives on solving problems-not just maintaining systems. As a Solutions Specialist, you'll partner with business leaders to rapidly develop modern applications, automations, and data solutions that drive operational excellence and support BrightShore's continued growth., The Solutions Specialist is responsible for identifying business challenges and rapidly developing practical technology solutions that improve efficiency, automate manual work, and enhance the experience of employees, borrowers, clients, and business partners. This role is designed for an individual with exceptional curiosity, strong technical aptitude, and a passion for building solutions rather than simply maintaining systems.

Working closely with business leaders across the organization, the Solutions Specialist translates operational needs into modern applications, dashboards, automations, integrations, and user experiences. Projects may include developing web-based interfaces, creating internal applications, building dashboards and business intelligence reporting, writing SQL queries, developing Python-based utilities, integrating APIs, implementing AI-driven workflows, and leveraging low-code or automation platforms to accelerate delivery. Success is measured by solving business problems quickly, accurately, and sustainably-not by the specific technology used.

This position embraces a rapid development philosophy where ideas move from concept to deployment in days rather than months. The Solutions Specialist is expected to leverage modern AI development platforms, automation technologies, and emerging software tools to dramatically improve productivity while maintaining quality, security, scalability, and operational reliability.

The ideal candidate is a self-starter who enjoys learning new technologies, experimenting with innovative approaches, and continuously expanding their technical capabilities. Rather than being an expert in every programming language or platform, this individual possesses the aptitude and determination to quickly master new technologies and apply them to real business challenges. They are energized by solving problems, simplifying complexity, and creating solutions that allow BrightShore to operate smarter, faster, and more efficiently.

Through creativity, initiative, and disciplined execution, the Solutions Specialist helps build the next generation of BrightShore's technology platform while reinforcing the organization's pillars of Leadership, Raving Fans, Transparency, High Performance, and Tenacity., * Partner with business units to understand operational challenges and rapidly develop practical technology solutions that improve efficiency, accuracy, and customer experience

• Design, develop, and deploy internal applications, dashboards, utilities, workflows, and automation solutions that support business objectives
• Create intuitive user interfaces that simplify complex operational processes and improve usability for employees and business partners
• Develop web-based tools, portals, and workflow enhancements that improve operational productivity and reduce manual effort
• Write and maintain SQL queries, stored procedures, reports, dashboards, and business intelligence solutions that provide meaningful operational insight
• Develop Python-based utilities, scripts, APIs, and automation tools that eliminate repetitive tasks and improve data quality
• Integrate internal and third-party systems through APIs, web services, and automation platforms to improve information flow and operational efficiency
• Leverage artificial intelligence platforms and modern development tools to accelerate solution design, development, testing, and deployment
• Evaluate emerging technologies and recommend practical solutions that improve business performance and employee productivity
• Develop rapid prototypes and proof-of-concept applications to validate ideas before full implementation
• Perform testing, troubleshooting, debugging, and validation of applications to ensure accuracy, reliability, and scalability
• Maintain documentation for applications, workflows, APIs, automations, databases, and technical processes to support long-term sustainability
• Collaborate with Data Integration, Operational Integrity, Compliance, and business leaders to ensure solutions align with operational, regulatory, and security requirements
• Design technology solutions that reduce manual processing, eliminate duplicate work, improve data quality, and strengthen operational controls
• Participate in business process reviews to identify opportunities for automation, AI integration, and workflow optimization
• Develop reports, dashboards, and visualizations that help leadership monitor performance, identify trends, and make informed business decisions
• Support production systems by troubleshooting issues, implementing enhancements, and continuously improving existing applications
• Protect the confidentiality, integrity, and security of company and borrower information while developing and supporting technology solutions
• Continuously expand technical knowledge by learning new programming languages, AI capabilities, development platforms, and emerging technologies
• Contribute ideas that improve employee productivity, borrower experience, client satisfaction, and operational excellence across the organization
• Complete projects with a mindset of rapid delivery, continuous improvement, and measurable business value rather than unnecessary technical complexity
• Measure success by business outcomes achieved, operational efficiencies created, and user adoption rather than the volume of code written or technologies utilized
• Perform additional duties and technology initiatives as assigned in support of BrightShore's strategic growth and operational objectives

• Demonstrates exceptional problem-solving ability with a passion for identifying business challenges and developing practical, scalable solutions
• Learns new technologies quickly and continuously expands technical capabilities through curiosity, experimentation, and self-directed learning
• Demonstrates strong technical aptitude across software development, automation, data analysis, and modern development tools without being limited to a single technology stack
• Leverages artificial intelligence, modern development platforms, and automation tools to accelerate solution development while maintaining quality, security, and reliability
• Translates business requirements into intuitive user interfaces, automated workflows, reports, dashboards, and operational solutions
• Demonstrates proficiency in modern development concepts including web technologies, APIs, SQL, Python, business intelligence, automation platforms, and cloud-based tools
• Designs clean, user-friendly interfaces that simplify complex business processes and improve employee productivity
• Thinks creatively and challenges traditional approaches by identifying opportunities to automate manual work and eliminate unnecessary complexity
• Comfortable working independently with minimal direction while collaborating effectively with business leaders and technical resources
• Demonstrates strong analytical skills with the ability to understand business processes, identify root causes, and recommend innovative technology solutions
• Maintains disciplined documentation, version control, testing, and deployment practices to ensure solutions remain maintainable and scalable
• Demonstrates sound judgment regarding data security, privacy, operational risk, and system integrity when developing technology solutions
• Communicates technical concepts clearly to non-technical users while maintaining a strong customer-service mindset
• Adapts quickly to changing business priorities and thrives in a fast-paced environment where rapid solution delivery is expected
• Demonstrates initiative by identifying opportunities for improvement before they are requested by leadership
• Maintains a builder's mindset, measuring success by business outcomes, operational improvements, and user adoption rather than technology complexity
• Upholds BrightShore's pillars of Leadership, Raving Fans, Transparency, High Performance, and Tenacity through innovation, ownership, collaboration, and continuous improvement, * Bachelor's degree in Computer Science, Information Systems, Software Engineering, Data Analytics, Business Analytics, or a related technical field preferred; equivalent demonstrated technical ability, personal projects, internships, military experience, or self-directed learning will be considered
• Demonstrated passion for technology, software development, automation, and solving business problems through innovative solutions
• Experience developing software, applications, automations, dashboards, or technical projects using one or more modern programming languages or development platforms
• Working knowledge of SQL, relational databases, APIs, web technologies, business intelligence tools, Python, JavaScript, HTML/CSS, or similar technologies preferred
• Experience leveraging artificial intelligence platforms and modern development tools to accelerate software development, research, testing, and documentation
• Ability to quickly learn new programming languages, development frameworks, software platforms, and emerging technologies with minimal supervision
• Strong analytical, logical reasoning, and problem-solving abilities with the curiosity to investigate challenges until practical solutions are found
• Experience creating user interfaces, reports, dashboards, automations, integrations, or workflow improvements preferred
• Comfortable working across multiple technologies rather than specializing exclusively in a single programming language or platform
• Demonstrated ability to balance technical quality with rapid delivery in a fast-paced business environment
• Experience using source control, testing methodologies, debugging techniques, and documentation practices preferred
• Strong written and verbal communication skills with the ability to translate technical concepts into language understood by business users
• Demonstrated ability to manage multiple priorities while maintaining accuracy, organization, and attention to detail
• Self-motivated with a strong desire to continuously learn, experiment, and improve technical capabilities outside of formal training
• Portfolio of personal projects, GitHub repositories, technical demonstrations, hackathons, internships, or other examples of independent learning and software development strongly preferred
• Experience within mortgage servicing, banking, insurance, financial services, or regulated industries is helpful but not required
• Commitment to BrightShore's pillars of Leadership, Raving Fans, Transparency, High Performance, and Tenacity through innovation, ownership, collaboration, and continuous learning

Computer & Equipment Skills

• Intermediate in Microsoft Office programs (Word, Excel, PowerPoint)
• Word processing (speed and accuracy)
• MSP or FICS' Mortgage Servicer a plus, * Vision (with or without correction) sufficient to read a computer screen and to operate office equipment
• Clear speaking voice on the telephone, in person, and recorded
• Hearing within normal ranges in noise environments typical of office
• Able to sit for long periods of time at computer or other workstation and in meetings
• Able to use computers and operate equipment
• Able to lift 10 pounds occasionally unassisted

Pulled from the full job description Health insurance Paid time off Vision insurance Dental insurance Life insurance Disability insurance, * Dental insurance

• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance