Professional Services Engineer

As a Senior Professional Services Engineer, you'll help customers install, migrate to, configure, and adopt GitLab through technical delivery, training, and advisory services. Your work may range from single-node Linux package installations to large reference architectures using infrastructure as code and configuration as code, as well as migrations from multiple version control systems to GitLab software as a service or self-managed environments. You'll use a consultative approach, working with customers and GitLab Product and Engineering teams to identify the best path to customer success and improve GitLab features and processes. What you'll do

• Use a consultative approach to assess each customer's goals and identify ways to achieve their vision more effectively and efficiently.
• Deliver statements of work with guidance from Technical Architects, including installing and configuring GitLab solutions in customer environments.
• Develop and implement migration plans for customer version control systems and data.
• Provide technical training remotely or on-site, and create implementation, maintenance, and customer-specific guidance.
• Create and maintain artifacts, templates, documentation, and scripts for service delivery, training, implementation, and customer workflows.
• Document and communicate customer opportunities, risks, and status updates to project and account teams.
• Collaborate with GitLab Product and Engineering teams to support customer success and contribute improvements to GitLab features and processes.
• Support Engagement Managers with quoting and scoping statements of work, and document improvements to Professional Services engagement processes., Cloud * Security * Software * Cybersecurity * Automation Manage large-scale software and consulting projects end-to-end for enterprise customers. Coordinate cross-functional teams, executive stakeholder communications, escalations, delivery schedules, scope, risks, and revenue recognition while improving Professional Services PM processes, tools, metrics, and templates. Top Skills: AgileGitlabPmi (Project Management Institute Methodologies)ScrumSdlc GitLab

Customer Success Manager

11 Hours Ago Easy Apply Remote US Easy Apply 85K-144K Annually Mid level 85K-144K Annually Mid level Cloud * Security * Software * Cybersecurity * Automation Manage a portfolio of U.S. public sector customers to drive adoption, retention, and expansion of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and run enablement and project initiatives to ensure customers realize business outcomes from GitLab. Top Skills: Ci/CdContinuous DeploymentContinuous IntegrationDevsecopsGitGit WorkflowsGitlab GitLab

• Professional experience with one or more infrastructure as code or configuration as code technologies, such as Terraform, Ansible, Packer, Puppet, or Chef.
• Professional experience with one or more cloud providers, such as Amazon Web Services, Google Cloud Platform, or Microsoft Azure.
• Experience using, deploying, or configuring GitLab.
• Proficiency in written and spoken English sufficient for success in a remote and largely asynchronous work environment.
• Effective communication skills, including the ability to build consensus with peers and provide clear status updates.
• A solution-oriented, consultative approach and comfort managing multiple customer engagements in a fast-paced environment.
• Strong organizational skills and the ability to work in a self-motivated, self-managing way within a fully remote organization.
• Willingness to travel approximately 20% of the time.

The Professional Services team helps customers implement, migrate to, and get value from GitLab through technical services, training, and advice. The team works directly with customers and collaborates with Product, Engineering, Technical Architects, Engagement Managers, project teams, and account teams to deliver successful engagements and improve how GitLab supports customer needs. How GitLab Supports Full-Time Employees

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave, 244K-410K Annually Senior level 244K-410K Annually Senior level Cloud * Security * Software * Cybersecurity * Automation Lead and operate as a player-coach for a global Field CTO team, engaging on strategic accounts, shaping the operating model, coaching senior technical leaders, delivering thought leadership, and converting field insights into product, sales, and marketing inputs to drive DevSecOps and AI-enabled software development adoption. Top Skills: Ai For Software DevelopmentApplication SecurityCi/CdCloudComplianceDevsecopsGitlabPlatform ArchitectureSecure Software Delivery

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

GitLab is the most comprehensive AI-powered DevSecOps platform for software innovation. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. 

More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.