Desktop Support Technician

Provide Level 1 support for client's 24/7/365 Network Operations Center (NOC), delivering white-glove technical support to over 300 users in a fast-paced operational environment., * Troubleshoot desktop software, hardware, and basic network issues

• Create and manage incidents and service requests
• Image, configure, deploy, and replace desktop equipment
• Support Crestron A/V systems, training rooms, and workstation buildouts
• Maintain inventory and replace equipment with hot spares as needed
• Escalate complex issues to Level 2 support
• Provide exceptional customer service to employees and leadership

• Minimum 6+ months of hands-on desktop support experience in a professional work environment supporting end users
• Windows 10/11 support and troubleshooting
• Microsoft 365 installation and support
• Basic hardware and network troubleshooting
• Knowledge of TCP/IP, Ethernet, and Microsoft products
• ServiceNow or other ITSM experience
• Printer support
• Strong customer service and communication skills
• Cable management and workstation setup experience

Operations Management Communication Desktop Support Customer Service Technical Support Business Valuation IT Service Management Full Stack Development Crestron (A/V Systems) Artificial Intelligence Business Transformation

This role is STARs-friendly: Skilled Through Alternative Routes., This is a Contract position based out of Dallas, TX. Pay and Benefits

The pay range for this position is $16.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type, Operations Management Communication Desktop Support Customer Service Technical Support Business Valuation IT Service Management Full Stack Development Crestron (A/V Systems) Artificial Intelligence Business Transformation +0

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.