Global VP of Services Execution & Transformation

Global Vice President of Services Execution & Transformation

Octave OnCall is the public-safety software portfolio behind some of the largest 911 centers, police departments, fire services, and EMS agencies - including the Toronto Police Service, the Sonoma County Public Safety Consortium, Huntsville-Madison County 911, and regional emergency communications centers across Massachusetts. Our Computer-Aided Dispatch (CAD), Records Management System (RMS), Field Mobility, Analytics, Planning & Response, and Assistive AI products sit at the heart of incident response for agencies protecting hundreds of millions of people.

Following Octave's spin-off from Hexagon, we're accelerating a shift to cloud-delivered, AI-enabled public safety - which means our existing on-premises customers need a confident, well-orchestrated path forward, and our new customers expect faster, more predictable deployments than this industry has historically delivered. That's where this role comes in.

The Global VP of Services Execution & Transformation owns the end-to-end delivery of OnCall implementation, deployment, and migration services across the globe. You are accountable for the portfolio of customer programs - from a mid-sized PSAP standing up CAD for the first time, to a multi-agency regional consortium consolidating onto OnCall in the cloud, to a 5,000-seat metropolitan police department migrating a legacy on-prem RMS.

This is equally a delivery leadership role and a transformation role. You will run the current services organization - project managers, deployment engineers, solution architects, training, and cutover specialists - while simultaneously modernizing how we deliver: shorter time-to-value, repeatable cloud deployment patterns, productized service offerings, partner enablement, and a measurable improvement in margin, predictability, and customer go-live confidence.

This role is the operating engine behind a step-change in how OnCall executes. You will partner closely with R&D and Product to compress the distance between what we build and how we deliver it, and you will reshape the services org to match where the business is going - not where it has been.

• Accelerate project excellence. Stand up a PMO, delivery, and technical implementation function operating at a true center-of-excellence standard - consistent methodology, transparent project health, predictable forecasting, and disciplined risk and escalation management across every global program.
• Shift the operating culture. Move the organization from a customer-feature-requirement mindset (every deployment is bespoke; services absorbs product gaps) to a software-implementation mindset (configure the product, don't customize it; close gaps through the roadmap, not through services hours). This is a cultural shift as much as a process one, and it requires close partnership with R&D, Product, and Sales.
• Hire, train, and shift talent. Build the team this future needs. Bring in leaders and practitioners with modern SaaS delivery DNA, re-skill tenured talent who know the product and the customer base deeply, and reshape roles so the organization is set up to deliver the new model - not to perpetuate the old one.
• Tighten the R&D-to-Services loop. Create the operating cadence with Engineering and Product that turns field-learned implementation friction into prioritized roadmap input, and turns roadmap delivery into faster, cleaner deployments. The goal is a flywheel: every project should make the next one easier.

• Direct experience with CAD, RMS, or field mobility deployments
• Background as a former 911 director, police technology leader, or fire/EMS IT executive who later moved vendor-side
• Familiarity with Hexagon / Octave OnCall, Motorola, CentralSquare, Tyler, Mark43, or comparable platforms
• Experience integrating an AI-assisted offering into an established services motion

Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most. Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn. Why work for Octave? All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world., At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.