Membership and Development Manager

Circle Cinema, Oklahoma's only nonprofit arthouse cinema, seeks an enthusiastic, organized, and customer-focused professional to serve as Membership and Development Manager. This full-time position plays a vital role in cultivating and stewarding the cinema's membership community while supporting the organization's overall fundraising and audience development efforts. Reporting directly to the Executive Director, the Membership and Development Manager is responsible for the day-to-day administration, growth, and retention of Circle Cinema's membership program. The successful candidate will possess exceptional organizational skills, database experience, attention to detail, excellent communication abilities, and a passion for delivering outstanding customer service. This individual serves as one of the primary points of contact for members and works collaboratively with staff to strengthen member engagement, increase earned and contributed revenue, and advance Circle Cinema's mission., Membership Administration

• Provide leadership and serve as the primary administrator and steward of Circle Cinema's membership program.
• Manage all day-to-day membership operations, including new memberships, renewals, upgrades, gift memberships, benefit fulfillment, acknowledgments, and membership correspondence.
• Maintain accurate and up-to-date membership records in the organization's donor and membership database.
• Respond promptly and professionally to membership inquiries by phone, email, mail, and in person.
• Ensure timely processing of membership transactions and distribution of membership materials and benefits.
• Monitor membership data integrity and implement best practices for database management.

Membership Growth & Retention

• Develop and implement strategies to increase membership acquisition, retention, and renewal rates.
• Track membership revenue, renewal performance, and key membership metrics.
• Prepare regular reports analyzing membership trends, revenue, demographics, and participation.
• Develop and manage the annual membership budget in coordination with the Executive Director.
• Serve as an internal advocate for members by identifying opportunities to enhance the membership experience.

Member Engagement

• Plan, coordinate, and execute member-exclusive events, appreciation programs, advance screenings, and other activities designed to increase member loyalty and engagement.
• Collaborate with programming, marketing, and operations staff to develop meaningful member benefits and promotional initiatives.
• Assist with special events that support membership recruitment, donor cultivation, and audience development.
• Represent Circle Cinema professionally at member and community events.

Development Support

• Assist the Executive Director with fundraising and development initiatives as needed, including:
• Researching prospective individual, corporate, and foundation donors.
• Assisting with grant proposals, reports, and supporting documentation.
• Managing donor and prospect information within the database.
• Preparing donor acknowledgments and stewardship communications.
• Supporting donor cultivation activities and fundraising events.
• Assisting with campaign planning and special fundraising projects.

Collaboration & Organizational Support

• Work collaboratively with all Circle Cinema departments to support organizational goals.
• Coordinate with marketing staff to promote membership campaigns and benefits across multiple communication channels.
• Assist with special events, film festivals, fundraising activities, and other organizational initiatives.
• Perform additional duties as assigned to support the successful operation of the cinema.
• Some interaction with the Circle Cinema Board of Directors may be required.
• Manage Circle's volunteer program including the recruitment, training, and deployment of volunteers.

The ideal candidate will demonstrate:

• Outstanding organizational skills with exceptional attention to detail.
• Excellent interpersonal and customer service skills with the ability to build positive relationships with members, donors, volunteers, and staff.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities simultaneously while maintaining accuracy and meeting deadlines.
• Initiative, sound judgment, discretion, and the ability to work independently as well as collaboratively.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Experience working with donor, membership, or customer relationship management (CRM) databases preferred.
• Ability to maintain confidentiality regarding donor and organizational information.
• A positive, professional demeanor and commitment to excellent customer service.
• Passion for the arts, nonprofit organizations, and community engagement is highly desirable., * Minimum of two (2) years of experience in membership services, nonprofit administration, fundraising, customer service, or a related field.
• Experience with donor stewardship, membership programs, event coordination, or nonprofit development is preferred.
• Equivalent combinations of education, training, and relevant experience will be considered., * Bachelor's degree in nonprofit management, business administration, communications, marketing, arts administration, or a related field.
• Experience working in a nonprofit arts organization, performing arts center, or cultural institution.
• Experience with donor database management and fundraising software.
• Demonstrated success in customer relationship management, membership growth, or donor stewardship.

Pulled from the full job description

• Professional development assistance
• Parental leave
• Health insurance
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance, This is a full-time, in-person position requiring occasional evening and weekend hours for member events, fundraising activities, film festivals, and other special programs.

Benefits Summary

Circle Cinema offers a competitive benefits package designed to support the well-being and professional growth of our team while fostering a collaborative, mission-driven workplace., * Competitive salary commensurate with experience

• Paid vacation, sick leave, and holidays
• Health insurance contribution (if applicable)
• Complimentary Circle Cinema membership
• Free admission to most Circle Cinema films and staff discounts on concessions and merchandise
• Professional development and training opportunities
• Flexible, supportive, and creative work environment
• Opportunity to work with a passionate team dedicated to preserving and advancing Oklahoma's only nonprofit arthouse cinema

This position offers the unique opportunity to play a vital role in strengthening a beloved cultural institution by building meaningful relationships with members and donors who sustain Circle Cinema's mission of advancing community consciousness through film. In addition, the position provides the opportunity to learn, gain experience, and launch a career in nonprofit development and fundraising. Dress codes are casual (except for some public events), the work environment is highly creative, and the position is visible in the community.

Circle Cinema is an equal opportunity employer committed to creating an inclusive workplace and welcomes applicants from all backgrounds.

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Dependent health insurance coverage
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance