Part-Time Instructional Support Specialist

This position provides frontline support to faculty, students, and other visitors, both in-person and virtually, ensuring the effective use of educational technologies, including the college's learning management system and related tools. The role involves managing walk-in reception, answering phones, and handling service requests through the department's online email queue., * Provide frontline departmental coverage and both physical and virtual instructional support to faculty, students, and other visitors.

• Provide support to users with the college's learning management system, related technologies, publisher integrations, and online proctoring, while tracking relevant data as needed.
• Manage walk-in reception, answer phones, and complete service requests through the department's online queue.
• Support and direct departmental guests and inquiries as appropriate, providing additional support after hours, on weekends, and during peak times as needed.
• Facilitate instructor or student training and other programming as directed. Assist with content development as assigned.
• Make presentations or provide training at OTC locations, other venues, and virtually as requested. Travel occasionally and perform duties outside of normal business hours as needed.
• Handle special projects as assigned.
• Perform assigned responsibilities, duties, and tasks according to established practices, procedures, techniques, and standards in a safe, professional manner with minimal supervision.
• Exhibit exemplary attendance and punctuality.
• Comply with college policies and procedures.
• Perform other duties as assigned, including attending departmental or college functions, serving on committees, and attending community events.

• Associate degree or actively pursuing an associate degree or higher from a regionally accredited institution of higher learning.
• Ability to identify and support the needs of learners and instructors.
• At least one year of experience working with a learning management system such as Canvas, Blackboard, or other.
• Experience with online classes and familiarity with instructional technologies.
• Ability to work independently with minimal supervision, and as part of a team.
• Strong oral and written communication skills.
• Proficiency in using information technology for professional productivity (e.g., Microsoft Office Suite).

Preferred Knowledge Skills & Abilities

• Bachelor's degree in Instructional Design, Instructional Technology, Education, or related field from a regionally accredited institution of higher learning.
• Experience with online teaching and the use of a learning management system.
• Familiarity with additional educational technologies such as Teams or online proctoring tools.
• Prior experience in a higher education setting or providing faculty or student support.
• Experience delivering training programs.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT: (The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.)

Environment: Work is performed primarily in a standard office setting with frequent interruptions and distractions. Requires extended periods of time viewing computer monitor or standing; may require adjustment of schedule to include some evening and/or weekends; may encounter occasional exposure to inclement weather during travel.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard.

OTC is dedicated to creating a culture that promotes success and wellbeing for our students and employees. Every department and position throughout the college strives to maintain a student-centered focus to create a culture where our students and employees are welcomed and feel safe at every campus and center. OTC applies that same focus to its hiring practices starting with the application process, the onboarding, and new hire expectations. We are committed to understanding the needs of our students and employees and providing them with an experience that represents the OTC Cares culture. Ozarks Technical Community College is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Missouri TTY User:711 for Relay Missouri Services.