Airport Endpoint Systems Technician (User Technology Specialist) - Aviation Department

The City of Phoenix Aviation is seeking an Airport Endpoint Systems Technician (User Technology Specialist). This position is responsible for installing, maintaining, and repairing critical business systems essential to the successful operations at Sky Harbor International, Deer Valley, and Phoenix Goodyear Airports. Airport Endpoint Systems Technician provides onsite support 5 days a week between 6 AM and 6 PM. To support the 24/7 operations of an airport, this position is required to be on call for one week at a time, on a rotational basis., User Technology Specialists provide technical support to staff in several City of Phoenix departments. Incumbents are responsible for providing end user and back-end support, performing operational maintenance on hardware and software, and developing and maintaining inventory of hardware and software. Primary responsibilities include helpdesk support, systems and security support, server and network support, development of standard and customized images for PCs and other devices, troubleshooting, hardware and software installation, database maintenance, security patch installations, user account administration, LAN administration, and technical documentation.

• Solid troubleshooting skills in desktop computer hardware and software.
• Proficient with performing installation and patching of Windows operating systems., * One year of experience in systems applications analysis, programming or telecommunications functions utilizing a variety of hardware and software or installation and maintenance of digital systems, radio, and electronic communications systems.
• OR One year of experience in telephone station equipment and related telecommunications distribution systems.
• OR One year of experience in avionics maintenance.
• And course work including training or experience with one or more workstation computers and one or more programming languages and one or more operating systems.
• Other combinations of experience and education that meet the minimum qualifications may be substituted., * All finalists for positions are subject to a criminal background check applicable to the department or position.
• The following list is not all inclusive, but are TSA general factors for disqualification of employment for working at Phoenix Sky Harbor International Airport. Other factors will be assessed that may also lead to disqualification. Qualified candidates should consider these factors when applying. Aviation Employment Disqualifiers.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. For information regarding pre-screening and driving positions, The minimum qualifications listed above, plus:
• One year of experience with/in:

• Mission critical systems.
• Providing audio visual support.
• ServiceNow or other helpdesk ticketing systems.

• Two years of experience with/in:

• Working in an Active Directory environment.
• Using Microsoft PowerShell in an enterprise environment.
• Supporting more than 200 users and computers in a networked environment.
• Configuring, deploying, and troubleshooting enterprise desktops and laptop computers, printers, scanners and business applications.

• Experience with security patch management.
• Experience with the Tanium Endpoint Management.
• Experience with Remedy Salesforce or other helpdesk ticketing systems.
• Experience preparing workstation and laptop images and deployment of devices.
• Experience creating and maintaining Windows Operating system images.
• Experience identifying and remediating Zero day and critical security threats.
• Experience with preventive maintenance and procedures of workstations and laptops.
• Experience providing technical support for Microsoft Windows, macOS and Office in a network environment.
• Experience with mobile device support including working understanding of mobile device management tools.
• Experience creating and improving technical documentation; documenting the system specifications and design.
• Experience working with vendors and stakeholders to obtain quotes and purchase IT related assets in an enterprise environment.
• Experience installing, configuring, and troubleshooting computerized equipment and I/O (input/output) sub-systems in a real-time process control environment.

4.14.1 out of 5 stars 200 W Washington St FL 11, Phoenix, AZ 85003 $31.68 - $49.15 an hour - Full-time, Pulled from the full job description

• Loan forgiveness
• Tuition reimbursement
• Paid parental leave
• Parental leave
• Health insurance
• Paid time off
• Vision insurance, Pay Range: $31.68 to $49.15 per hour.

Hiring Range: $31.68 to $44.58 per hour.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Internal Only: Please understand that this is pay grade 056. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.

• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page., A comprehensive benefits package is offered which includes: Traditional pension with employer and employee contributions,

• for more details: Pension Information.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi., + Working irregular hours, weekends, holidays, and evenings may be required. Successful candidate will serve as on call in a team rotation within 6 months of start date. Alternate work schedules may be acceptable but not guaranteed.

In 2025, more than 52 million passengers traveled through Phoenix Sky Harbor International Airport (PHX), making it one of the busiest airports in the United States and a key hub in the nation's fifth-largest city. PHX is the largest of three airports in the Phoenix Airport System, which also includes Deer Valley and Goodyear airports, operated by the City of Phoenix Aviation Department (AVN). Together, these airports generate an annual economic impact of over $44 billion.