IT Operations Technician

• Provide telephone, remote desktop, and onsite support to users and facilities.
• Open work order tickets, document issues, and resolve problems promptly.
• Install network cabling from jack to patch panel when necessary.
• Install and configure routers, switches, printers, cameras, and other network devices.
• Set up and configure wireless devices, access points, security cameras, and time clocks.
• Perform system upgrades and maintenance.
• Prepare new computing devices with Windows and required software.
• Manage Active Directory users and computers.
• Establish and maintain user email accounts; provide training and support.
• Repair computing devices and network hardware.
• Remove viruses, malware, and other security threats.
• Maintain user accounts, profiles, file sharing, access privileges, and security settings.
• Install and configure new technologies as needed.
• Deploy and replace computing and mobile devices as part of life-cycle management.
• Recommend equipment replacements to management.
• Set up, maintain, and repair facility camera security systems.
• Create and maintain documentation for IT systems and devices.
• Travel to facilities when remote access is unavailable (rarely requires overnight travel).
• Participate in training as needed for the right candidate.

• High school diploma plus two years of education or equivalent work experience in Information Technology or a related field.
• Working knowledge of computing practices, hardware, networking, and email systems.
• Ability to read, analyze, and interpret instructions, policy manuals, and regulations.
• Valid North Carolina driver's license and proof of liability insurance.
• Reliable transportation and ability to travel occasionally to company facilities.
• Ability to lift up to 30 pounds.
• Strong visual acuity and attention to detail.
• Demonstrated aptitude, curiosity, and problem-solving skills for troubleshooting computers, mobile devices, and networks.
• Excellent teamwork, oral, and written communication skills.
• Physical ability to perform job duties, including sitting, walking, standing, reaching, climbing ladders, balancing, stooping, kneeling, crouching, or crawling as needed.
• Must be authorized to work in the United States.
• Strong organizational skills with the ability to prioritize and manage tasks effectively.
• Availability during off-hours when necessary to perform system changes.
• This is a full-time, onsite position (40 hours per week).

Pulled from the full job description

• Mileage reimbursement
• Health insurance
• Retirement plan
• Paid time off, * Competitive pay
• Medical insurance
• Paid time off
• Retirement plan
• Longevity bonus (paid annually on hire date)
• Mileage reimbursement for travel using a personal vehicle