TEMPORARY NETWORK SUPPORT ANALYST (INFORMATION TECHNOLOGY SERVICES)

THIS POSITION IS TEMPORARY (UP TO 40 HOURS) WITH LIMITED BENEFITS. (Please see Benefits tab for additional information.) No Qualified Candidate Pool (QCP) will be established. You will only be contacted if there is an interest from the hiring department. Provides initial technical support to users through phone, collaboration applications, or in person by using system administration tools, solving issues, and working with other technical teams to address complex problems. Recruitment Timelines: Interviews are projected to be scheduled for the week of August 24, 2026. These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates., * Works the Help Desk providing customer assistance on network resources, including Microsoft Office, Outlook, internet/intranet, and other Metro-standard software; responds to telephone calls, voicemails, and e-mails

• Assists customers with network and application passwords (reset/unlock/change)
• Assists with self-service access
• Logs and assigns trouble tickets, requests, and work orders to corresponding work groups; may gather information and troubleshoot
• Coordinates the resolution of computer processing problems between users, systems programming, applications programming, computer operations, and telecommunications staff
• Responds to customer service surveys
• Distributes pagers and cellular phones
• Prepares reports and correspondence, generates monthly graphs and statistics, and generates monthly status reports
• Participates in the department's information security, disaster recovery, and safety programs, Ability to (defined as a present competence to perform an observable behavior or produce an observable result)
• Use call reporting/tracking systems
• Analyze and troubleshoot network connections
• Analyze and troubleshoot/assist with wireless technical issues
• Communicate verbally or in writing with vendors
• Prepare reports and correspondence and maintain accurate records
• Understand, interpret, and apply laws, rules, regulations, policies, and procedures
• Perform training on software applications
• Forecast production needs
• Read, write, speak, and understand English

Special Conditions

• This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
• The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerk's Office, and/or reporting directly to the LACMTA Board of Directors
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out, * Type and use a keyboard and mouse to perform necessary computer-based functions
• Communicating through speech in the English language required

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes, * Bachelor's Degree in Computer Science, Management Information Systems, Business, Public Administration, or a related field

Experience

• None Required; experience managing Microsoft Windows network environment or advanced experience with Microsoft Office programs; some positions in this class may require specialized experience in area of assignment

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
• On-call, weekend, overtime work, and travel are required, Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected., Experience isolating and troubleshooting issues in Microsoft Office Suite applications and end-user hardware
• Experience configuring and deploying cellular devices, including installing applications, distributing equipment, and asset tracking
• Experience collaborating with internal departments to address inquiries and deliver tailored solutions
• Experience maintaining wired and wireless networks while ensuring end-user compliance with organizational security protocols
• Experience delivering exceptional customer service in a technical environment, including the ability to communicate complex technical concepts clearly and effectively to non-technical users

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Use of network, computers, and various office equipment
• Office programs
• Wireless devices and telephones
• Applicable business software applications
• Computer operating systems
• Help desk functions and procedures
• File access concepts, procedures and commands
• Good customer service

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Answering telephone calls and assisting customers with various issues
• Computer use
• Using account management tools
• Use of wireless devices and telephone functions
• Analyzing situations, troubleshooting and identifying problems, and providing solutions
• Communicating effectively orally and in writing
• Interacting professionally with various levels of Metro employees and outside representatives, Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Pulled from the full job description Tuition reimbursement AD&D insurance 401(k) Health insurance Vision insurance Dental insurance Paid jury duty, Please refer to the applicable benefit type (Regular or Temporary) BENEFITS FOR REGULAR EMPLOYEES Benefits cover probationary or regular full-time (working at least 40 hrs/week) employees of Metro.

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical/Dental/Vision Plan - Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance - PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance - PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance - 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays - 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP) - Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday. Years of Service Annual Accrual Hire date - 5 years 20 days Beginning of 6th - 10th year 25 days Beginning of 11th - 15th year 30 days Beginning of 16th + years 35 days

Pension Plan - PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay. BENEFITS FOR TEMPORARY EMPLOYEES Temporary (Contingent) employees are eligible for the following benefits only:

• Kaiser medical insurance
• Public Pension Plan
• 457/401K Plan
• Flex Spending
• Paid Sick Time
• Fare Media
• Rideshare Subsidies
• Metro One Fitness membership

Metro's mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.